Cheque!!! what is a cheque?!
No acknowledgement email to confirm my claim has been received. No comms confirming that a cheque has been sent. And finally a CHEQUE! what century is this to send cheques?! Apparently, my cheque was posted to me three weeks ago, but no sign of it. To send me a new cheque, Equipsme need to wait two weeks to make sure the first one is not cashed. So it's been over a month now and it looks like it will be another month before I will be reimbursed. Outrageous! I would highly recommend your Finance/Product/Technology department to look into bank transfers as an alternative to cheques.
Reply from Equipsme
Thank you for leaving a review Oksana. We’re obviously disappointed that it’s only a two-star rating but we do acknowledge this process needs improvement. Unfortunately, cheques for Dental & Optical claims are issued by AXA Health, our health insurance provider.
We have been pressing AXA Health for some time now to move these Dental & Optical claims settlements to a bank transfer process. AXA Health are aware of this issue and have recently committed to change the process for all our members.
We do not have a delivery date for this change at the moment as there are claims, finance and IT processes that need changing which can take some time update. However, AXA Health have reassured us that this process will change.