CAT

I had an issue regarding the receipt of an on line purchase, so I contacted customer service.
The agent tracked the package, send me an image of the delivery (to the wrong address), offered to have it redirected.She described the location, so I simply walked round to the house and collected it. The agent stayed on the line while I did this.
So helpful.
How refreshing to speak to a UK based service, and speak to an English speaking person.
So many companies opt for offshore customer service with personelle who are clearly not native English.
So helpful.

H&M encompass many brands, of which I purchase from COS and Other Stories.For a high street brand they are in the top echallon.

WHY is your delivery service the worst. I have been deterred from purchasing because the lead delivery is so poor. The route from the warehouse to the courier is a 'snail' pace. Your competitors like Zara are speedy,they use the same couriers, so why is this is spedition so poor. Is it administration perhaps.
Love the H&M parent brand from COS to the lower end, but resort to trailing into the city to purchase from store. I live in a rural village so it can be a 3 round trip.

Not good. Audit should highlight the failings.
Address it and improve.

All smiles at the desk.
1. Not the car we booked, in fact they don't rent that model....why is it on the website then?
We got a SHED on wheels, far too wide for Tuscan roads.

2. No SATNAV......its been disabled.
Work around....use the phone.

In an ideal world the person behind the desk ought to offer 'advise'...."ah you're going to Southern Tuscany, I advise a smaller vehicle, etc, etc".
No pride in their role...a good example of AI robot replacement.
3. You get a registration number and the car lot reference. How about a person on the parking lot directing you to your car, show you the basics.
Is it too much to ask?

4. Courtesy should be standard, not sarcasm and rudeness.

MAGGIORE and AVIS are the same company.

Dreadful experience.
1 star....its got 4 wheels!!!

Love this design...

Chocolate brown Lulu with matching sole.
Perfect to match my minimalist linen summer wardrobe.
I find flip flops too casual, Fitflops have the same use but are more elevated

The bonus is comfort

Always very pleasant.

Respects the location ( dead end narrow road)

Delivers early in the day

I recently purchased 3 sweaters from your A/W '25 clothing range.
2 fairisle and 1 qtr zip,
sized up for a slouchy feel ...
I have an aversion to logo'd items as I find them gauche and scream ' trying too hard'. I ALWAYS purchase purely on styling merit. Style whispers, it doesn't need to SHOUT. As a fashion stylist this is a basic rule.
The camel and brown fairisle is perfect to tone with earth toned trousers or leggings with knee high boots or chunky chelsea boots/ walking boots. The lighter fairisle has a subtle moss green thread which looks beautiful with khaki and beige tones, and lighter shade bottoms.
The chunky 1/4 zip replaces the need for outerwear. The colours tone beautifully with denim shades.The fabric is quite coarse so I'd advise wearing a navy crew or roll neck 't' underneath....it needs this for styling too.....such a shame this isn't available in larger sizes to make it unisex.
I bought my first item of SUPERDRY knitwear a couple of years ago, when I bought a cable knit scarf to match a sweater. Prior to this I associated the brand with LOUD, obvious street wear for teens who felt the need to belong.
Of the 'high street' brands I tend to wear COS, And Other Stories, Anthropologie and SOAKED....even M&S who have finally brought some style conscious buyers on board.

Delivery took some time but having lost our City store (Leeds), s I was forced to purchase on-line.

I saw the dress in store when it first landed as S/S season stock. I balked at the price of £240 for a cotton dress. I then saw it in the SALE for £180..., so was delighted when it fell to £120.
The dress is beautiful and so worth waiting for.
Perfect 'passegata' dress for Italy, a day out or a 'stand out' piece for church.
Anthropologie may be a smidge more expensive than average but they have some lovely unusual offerings that make it worth it.
I bought the embroidered jacket a few months ago....simply stunning.
Anthropologie is NOT 'fast fashion' and is on the Bohemian side rather than classic tailoring.
Their offerings work well with Ralph Lauren and...Other Stories for me.
Definately a brand for people who know how to style their wardrobe.

Fantastic Service
I recently reviewed my contact lense prescription. The lense consultant recommended a multifocal which provided a higher level of oxygen.
I have been happy with Acuvue Moist but decided to try them.
The lenses arrived, so I went for a 'test drive'...came back, discussed the best option. Ordered them.
They arrived this afternoon...24hr turn round.
Amazing service.

I buy Mango in-store, because their service on-line is really, really poor.
Other high street brands offer an amazing service so why can't you.
I ordered a velvet top on December 15th, here we are on the 30th and it still hasn't arrived. I really wanted it for Christmas '24 not Christmas '25..
Get you act together

Stop sitting on your laurels.

Having served under Brookstreet for several years, my latest experience leaves me speechless.
Having notified my agent in advance of leaving my role, due to temporary contract expiry. I enquired about vacancies imagining they would be on my case. I was directed to their website vacancies for vacancies.
Why..." because you're not on assignment you have no agent"...." we only have 4 agents"
Dreadful.
On and off I have worked for Brookstreet in it's current guise for 4yrs.

Really poor attitude, unhelpful.

In this competitive climate you would imagine that keeping potential employees supported and valued would be a priority.

At no point in my assignment was I contacted to see if I was alright. The only contact made was prompted by myself.


Looking at other reviews I am not alone.

The optometrist was excellent.

The additional checks were not so good. The person dealing with me lacked confidence in what she was doing.

The store does not allow you to use their WC which is ridiculous.
For this reason I am going to change opticians.

Excellent service throughout my contact lense test...

Spoiled by the stupid H & S rule of being unable to use the WC in the store...HUGE downer.

I may just jump ship and go somewhere that does.

Quality products at amazingly competitive prices.

Really simple, straightforward order process. Speedy deliveries too

Excellent; attentive and offering sound advice from my pre test, my optician and sorting out my glasses.

Results......wonderful!

Comfortable, carm, caring, sociable environment.

My only regret is not having Botox when I started to show lines in my mid thirties.

People have noticed that I looke'refreshed', they just can't nail it down to why. To me this is a success.

Wow what a difference:

I'll start with the ONLY negative....aesthetics - yeuww the ivory and pink combination. I would have much preferred black or grey.

Tension - even though you cannot vary the tension it is challenging and perfect to FEEL the muscles working. YOU vary the intensity and can make it as hard or easy as you like.

Tension bands for upper body - really good, again you can feel the intensity and really have to work at it.

Size - Neat, compact

Overall - very pleased with this product.

I put my headphones on with a reggae compilation playing (ideal BPM), set a timer and away I went.
I followed up the 'stepper session' with core crunches on my bench, followed by a cool down on my yoga mat (I don't do yoga but the mat is perfect for working out on).

P.S. I purchased a similar product which was twice the price, this had a tension system and tension bands for upper arm. The machine broke, the hydraulic cylinder snapped off the frame, hydraulic fluid everywhere....I only had it 3 days!
I will never buy from this company again and have reported them to the Office of Fair Trading as their review are misleading, and the kit was NOT FIT FOR PURPOSE.

SUMMARY
I am an runner/ cyclist and when I can I run 10K per day and have for the last 18years.
As the days get shorter/ colder/ wetter it is less appealing to get out there and keep up fitness levels. With the MS500 I can maintain a level of fitness I need in the safety of my own home...WIN, WIN...love the product - Well done Domyos/ Decathlon.
I also enjoy kyak, SUP. Decathlon have this all under one roof.

Breaking News: opening in LEEDS...woo hoo gr8 news!!! - I'll need an invite to the 'soft' opening please🚴‍♂️🏃‍♀️🙀

Love the product I ordered BUT they really need to address the antiquated click and collect process in store.....dreadful.
I am blessed with an unusual surname so storing items by name and not the allocated numeric reference caused the initial delay. When they eventually found the item, the teller entered the collection details on a ruled pad on a clipboard!!!. Why on earth was the goods inward/ collection not on the till.
I was amazed at such a 'backward' system, not to mention 10minutes of my life I will never regain.

Maybe they use an abacus to tot up at the end of the day.

Click & Collect is another facet to retailing, it is growing, so get your act together or sink.

I had some reticence choosing a high street optician as opposed to a small private practice.
However, having heard good reviews, combined with the convenience of out of office hours appointments I booked a test.
I was greeted with a smile and my journey continued from the consumate professional optometrist to the final steps of ordering my lenses.
I left feeling totally relaxed and look forwards to picking up my lenses next week.
I went to catch my train home and bumped into a regular commuter. During our coversation she mentioned that she was considering contact lenses, so of course I was happy to recommend Vision Express.