Ruined holiday due to system failure
Booked holiday,3rd September for 3adult and two children 9 and 10. A different flight day came up, called your 13p minute number immediately, told to change on manage my booking, could not use the site as booking was still pending system was down.looked like I would have to pay a further £600 to correct your systems mistake. So ,
Rang customer services first thing next morning had to wait over an hour for an answer, spoke to a girl called Amy who told me site was down, she would be able to put a change of flight through with no charge incurred as flights had not yet been purchased. It would be passed as urgent to the corrections department. We booked a family holiday to Antalya in Turkey leaving on Sunday 22nd October 2023 flying back on Sunday 29th, booking changed from 29th to 30th flights were leaving the same time, children have to be back to school on Monday 30th, so need to be back on 29th.
Never heard anymore to confirm the date correction, so rang again next day, again waited over an hour for an answer this time spoke to Lee, explained what had happened and could he please confirm the change of date has been put through to corrections by Amy, or could he either put me through to her again or corrections dept to confirm for me . He said could not do that, easier for me to call easyJet and get them to change the date, would cost me though. Ask to speak to a manager, said he would ask but I would have to wait up to 72 hours for the call back.
It is now Friday 8th no call back.
I still do not know if flights have been changed to not.
Will never ever use this company again and would definitely not ever recommend it anyone else it is a disgrace.
My holiday which I wanted as a family holiday for my 70th so a special one is ruined because of the stress this has caused us we still do not know when we will be flying home Shame on you Onthebeach