Mitch

Hi Mitch,
I'm sorry to hear you feel that way.

I can understand why it would be frustrating if you feel you're not getting enough information from the service without paying for additional features.

Having reviewed your account, I can see you're using our free Experian membership. With a free account, you can access your Experian credit report and score at no cost, along with information about the factors that may be affecting your score.

Some additional features and insights are available as part of our paid services, but we appreciate these won't be right for everyone.
Thank you for taking the time to share your feedback.

Kind regards,
Stefan.