Worst crypto exchange experience ever
Worst crypto exchange experience ever. The system of having trading wallet and funding wallet sucks, the system is slow and it takes too much time to move funds around when you want to trade / use card or withdraw. Because the exchange fees are high and the app is slow and unnefficiet I only use it for bybit card. Recently I tried to withdraw money from bybit account and they suspended my withdrawal because of so called "travel rule" I was withdrawing to my other exchange account, the creditentials at the other exchange are tha same (my name and surname) which I provided while making the withdrawal. I had to wait 24 hours for a reply and they rejected my withdrawal because "creditentials dont match" how can they not match if its same name and surname?? I contacted support chat and the support agent keeps disconnecting and AI is always typing even if you are chatting with agent which is so annoying and confusing. I tried again and requested them to process my withdrawal, you know what they asked me to do? To wait 24 more hours. This is absurd. This exchange is the worst in every way. Stay away from bybit.eu and dont keep your money there unless you want your money to be kept hostage.
Reply from Bybit EU
Dear Customer,
We are sorry to hear about your frustrating experience with the Travel Rule verification and our customer support. While Travel Rule checks are legally required for transfer security, we understand that delays and mismatched details can be very inconvenient.
As your review does not contain any account details, we have requested more information via Trustpilot.
Best regards,
The Bybit EU Team