Ian Campbell

Quality carpet at a good price delivered quickly.

Easy to use. Gives the little man a voice.

Hello everyone. I've had my three door Up GTI for just over a year now. About 4 months ago whilst driving along I started to get a progressively worsening clunk everytime I changed gear. After a few minutes of this getting worse I pulled the car over and rang the AA. The mechanic thought it could be the rear engine mount and tightened it up which seemed to improve things. I put it in to Inchcape in Chester and they stripped the mount, inspected it and found no issue. About 6 weeks later I pulled up at a junction and it started making the same clanking noise from the engine bay and I could feel a thumping through the footwell. Again I contacted the AA, again the mechanic couldn't pinpoint the fault. I booked it into Inchcape Chester again but due to an 11 day lead the the fault had gone away by the time the appointment came round so I never bothered taking it. Finally about 3 weeks ago I came out of the supermarket and put it in reverse and it sound like the gearbox was going to fall out. I drove it home and the thumping and clank every gear change was back. I've put it into Inchcape, again had to wait 11 days by which time the fault had disappeared again. They said they can find no fault with the vehicle. During all of this I have contacted VW customer services about 7 or 8 times and it's basically back to square one every time. All the while my warranty is ticking down. I have escalated it with customer service and have been told a more senior representative will call me back. I've been told this on three separate occasions and guess what, I've not had a call from them yet. This is the third Up I've bought in four years, my daughter and wife have one. My daughters has been great. My wife's developed a brake problem and went into Inchcape Wirral to be repaired. They said it had been fixed but 3 weeks later the fault returned. The AA mechanic who attended said not to drive the car as the brakes could fail. It went back into Inchcape Wirral and they diagnosed and replaced a leaking master cylinder. I think the first time they just topped up the brake fluid and gave my wife back a car with a potentially fatal fault on it. I dread to think what might have happened if the brakes failed at high speed. I'm worried that the fault on my Up could also cause a catastrophic failure. Inchcape admitted that since they can't diagnose the problem they are unable to rule that out. I feel that I have been extremely shoddily treated by both VW customer services and Inchcape. I feel like it's a case of we've had your money now go away. It's highly unlikely I'll be buying another VAG vehicle and I certainly would not recommend them.

Hello everyone. I've had my three door Up GTI for just over a year now. About 4 months ago whilst driving along I started to get a progressively worsening clunk everytime I changed gear. After a few minutes of this getting worse I pulled the car over and rang the AA. The mechanic thought it could be the rear engine mount and tightened it up which seemed to improve things. I put it in to Inchcape in Chester and they stripped the mount, inspected it and found no issue. About 6 weeks later I pulled up at a junction and it started making the same clanking noise from the engine bay and I could feel a thumping through the footwell. Again I contacted the AA, again the mechanic couldn't pinpoint the fault. I booked it into Inchcape Chester again but due to an 11 day lead the the fault had gone away by the time the appointment came round so I never bothered taking it. Finally about 3 weeks ago I came out of the supermarket and put it in reverse and it sound like the gearbox was going to fall out. I drove it home and the thumping and clank every gear change was back. I've put it into Inchcape, again had to wait 11 days by which time the fault had disappeared again. They said they can find no fault with the vehicle. During all of this I have contacted VW customer services about 7 or 8 times and it's basically back to square one every time. All the while my warranty is ticking down. I have escalated it with customer service and have been told a more senior representative will call me back. I've been told this on three separate occasions and guess what, I've not had a call from them yet. This is the third Up I've bought in four years, my daughter and wife have one. My daughters has been great. My wife's developed a brake problem and went into Inchcape Wirral to be repaired. They said it had been fixed but 3 weeks later the fault returned. The AA mechanic who attended said not to drive the car as the brakes could fail. It went back into Inchcape Wirral and they diagnosed and replaced a leaking master cylinder. I think the first time they just topped up the brake fluid and gave my wife back a car with a potentially fatal fault on it. I dread to think what might have happened if the brakes failed at high speed. I'm worried that the fault on my Up could also cause a catastrophic failure. Inchcape admitted that since they can't diagnose the problem they are unable to rule that out. I feel that I have been extremely shoddily treated by both VW customer services and Inchcape. I feel like it's a case of we've had your money now go away. It's highly unlikely I'll be buying another VAG vehicle and I certainly would not recommend them.

I thought it was too cheap to be true but no. I got my game two days later at less than half the price it was on the high street. I'll definitely be checking ShopTo first next time.