Georgina

I order from Ebay, but twice recently delivery has been farmed out to Amazon - USELESS! First package wasleft at a different address, second one left, without notification, in public doorway of apartments (we are on secord floor). Worst courier, no problems with any other deliveries.

Even in the best organisations, mistakes do happen from time to time, as was the case with our recent home move energy switch. So we were minded to take the case to the Energy Ombudsman. We must, however, give credit where it's due, and acknowledge that the problems have now been resolved (our special thanks to Becki-Lee. ) Our complaint has now been withdrawn and our trust in Octopus restored.

Dreadful experience with Sainsburys Bank credit card, blocked on 'secuity issue' without telling me, left me without payment for Sainsburys shopping delivery. Absolutely no grounds for 'security issue', my only transactions have been weekly online Sainsburys shopping! Nothing suspicious about that!! Will never trust these clowns again.

Very disappointed. We expected much better from what was supposed to be 'Premier Plus' Particular failings were the complete absence of any drawer space, nowhere to unpack our clothing items, toiletries etc so we spent a stay of eight (expensive) nights having to 'live' entirely out of our suitcases. Cannot recall ever having stayed in a hotel with such poor facilities. Tiny clothes hanging space, this was a joke. To add insult to injury, we had paid for the superior wi-fi, as part of 'premier plus' room charge, yet the code supplied by reception was rejected as 'invalid'. Reception supplied a second code, same result, rejected as 'invalid'. So we had to pay a further fee of £15 online - a complete rip off!!
No anti-slip mats, no hand rails in the shower, extremely dangerous.

Out of the blue, received a 'no-reply' email from 'Patchs' purporting to be conveying a message from my GP surgery, suspicious, so did a little digging, strong smell of 'big data farming' here. GP surgery had no right to pass my contact details to this company, without my consent. The email wanted me to click on a link in order to read the message, but seems that if I did so I would automatically be opted in to their system, and be giving on-going access to my confidential medical records. I ignored it, but then they pestered with a reminder, so I blocked the sender, any future messages will be treated as spam. Another NHS waste of OUR money. Why can't GPs just get off their backsides and do the job they are being (handsomely) paid to do, without all these silly barriers and diversions?

Excellent service, ordered via website, fast delivery and very good price!

Absolutely appalling experience when I called in store at Thornton Cleveleys branch on 19 Jan to collect my 'subscribe and save' order, which was already paid for. I have been a loyal customer of H & B in various locations for many years, but after this experience, I am wondering whether I shall ever want to deal with H & B again.
The 'store manager' (Darren) refused to hand over my package, demanding an order number, although I had presented a print-out of my order details in the email I had received from H & B (no order number given in this email!!) and, of course, I had my Rewards card which would have served as my ID.
I found his attitude downright offensive, he was virtually shouting at me, quite embarassing in front of other customers, he was even suggesting I might be an imposter - how utterly ridiculous! This employee needs some very serious retraining in customer services.His aggressive attitude was a disgrace to the Company and to the brand he is supposed to be representing. He also said the package had been waiting for collection for 3 weeks, this was complete nonsense, the tracking details showed deliveryhad been made to the store on Saturday 14th Jan, a total of 5 days.

We are getting mysterious 'demands' from this company, addressed to 'the Occupier', demanding settlement of a supposed debt - no amount, no dates, no details ... threatening all sorts of punishments, including cutting off an imaginary supply - We are NOT Tonik customers, thank goodness!!. Phone calls and emails not answered - what a bunch of clowns!!. But this harassment is not funny, so we will be pressing a complaint to the Energy Ombudsman in due course. Be warned, Beware!!

Good service, efficient! * * * * *

As I was unable, in these difficult times, to get out to the shops for a card, I searched online for a reasonably priced service to send a birthday message with a gift of flowers. Many sites turned out to be very expensive, so I was delighted to eventually discover Home Bargains flower delivery, easy to order and excellent value for 20 beautiful roses! Thank you for coming to the rescue, H.B.!

New postage pricing recently introduced is ridiculously expensive - per item -
I would not object to a reasonable (actual) shipping cost, but the way this is being calculated leaps! with each additional item -no upper limit - this is a rip-off.

I will never trust this company again!! i ordered a product, it was rubbish, I returned it, with proof of posting, but they failed to honour their promised 'money back guarantee'. My advice: AVOID!!

OK. my 15 yr old Astra 1.6 Auto has, over the years, acquired some surface marks, scratches and scrapes (no major), but it is mechanically A1 with new ecu fitted in 2016, current MOT, full service history and verified 56,000 mileage, so plenty of life in the car.
In May the online 'valuation' was £840, by July this had dropped to £500, so I wasn't in the mood to be 'knocked down'. I made clear by phone beforehand that the paintwork really needed a respray but the car was mechanically superb. On attending the local office for 'inspection' I was surprised that this was nothing more walking round the car with a clipboard noting every blemish on the paintwork, no mechanical examination, service history irrelevant.
Then I was offered £50 (not even the proper scrap value) with the suggestion as I was walking out that there might be room to raise this to £145. Goodbye and good riddance!!

I needed a small, compact cleaner for everyday use, and this cleaner is ideal! I'm very impressed with design, power and, not least, the price!

BREEZE ENERGY has been like a breath of fresh air, after a nightmare experience with our previous supplier (ToTo). We switched to an attractive fixed-price tariff and our experience so far has been excellent - a dedicated customer service team who actually reply! Having a named contact assigned to the account is a great help. Top marks!

Our second purchase - first-class service!