LH

Luke H

United Kingdom

Reviews

Review of Luxus Home and Garden AU

Rated 5 out of 5 stars

Couldn't fault the guys at Luxus

Couldn't fault the guys at Luxus, the customer service was excellent and they kept me informed every step of the way and not to mention, the product looks beautiful on our patio

1 April 2026
Unprompted review

Reply from Luxus Home and Garden AU

Hello Luke, Thank you for taking your time and sharing your feedback. It surely very helpful for us to improve our service and products even better. Should you need any help regarding the furniture set, please don't hesitate to email or call us.

Best Regards,
Luxus Home Furniture Care Team

Review of The White Company

Rated 1 out of 5 stars

UTTER DISGRACE

Your customer service is an utter disgrace.

I placed an order with you on the 7th of November, some 5-6 weeks ago for the value of £531.

One of those items, the Symons Nordmann Fir Christmas Tree - 7.5ft, Natural, One Size, never arrived and every time I rang to chase status nobody knew where it was or if it had been dispatched.

I have since rang multiple times per week for the past 3 - 4 weeks requesting a refund, each time to be told I will be kept up to date, receive a call back and a refund request has been sent as high priority. Have I heard a thing? NO Have I received a refund? NO

Not only do you not know your bum from your elbow in being able to track your customers orders or even know where the stock is, It is Christmas and you are holding onto £495 of my money and I want it back.

Sort yourselves and your customer service out.

19 December 2020
Unprompted review

Reply from The White Company

Thank you for taking the time to send in your feedback. I am sorry to hear of your disappointment with our customer service. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Whilst working in smaller teams due to COVID, please be assured that we are all working our very best to ensure all orders are dispatched as quickly as possible and delivered in time for Christmas. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Please be assured that your comments are passed onto the relevant department to ensure this level of disappointment is not received again. Kind Regards Lauren

Review of Victorian Plumbing

Review of iHub Office