Ian Stewart

Like most companies that do not prioritise the customer service side of the business after you buy items, a big thanks to Sophie for that, they only get a 1-time sale, customers don’t buy from them again.
My experience was the items arrived after I left for my holiday, I contacted them on the day of delivery with no answer, so long story short, 5 emails later and just before the 30 days return policy I received an answer, at this point I’m still away and I then receive an offer 1 2 3 or 4, because I’m still away I choose option 2, 25% refund and keep items, I’m not getting back to return them so 3 days later I accept it, I then get the email from them saying the 30 days have past so basically your getting nothing, WOW. I have received the items and in the eyes of the law they have completed the contract but Sophie… that’s the customer care assistant, I guess they have a lot of Sophies, use just a little customer care common-sense, you start a procedure before the 30 days with contact, the customer clearly should still get his/her refund, not in eyes of Sophie.

However, Wentworth of London are not based in London, so be cautious of that fact. I will say the website looks professional and could suggest it’s a big company from London, I can’t say I didn’t get the shorts, but I can say they are LOW quality. You get the same on amazon for much less.

Future tip: Look reviews up on Trustpilot first, it will stop you making the same mistake, OH, if you do get a chance to send them back it is all the way back to China at your expense.

Take time to look up the YouTube videos regarding Wentworth London

• Bad customer experience
• Low-quality goods
• None to little customer support
• Flawed returns policy, inc international postage fees, no UK based warehouse.

Another option for a busy lifestyle. Easy to use

Simple to use, great savings on interest if you need time to pay.

Great quality, delivered fast and as ordered.

Well, what can I say. It would be bad to totally down this company when I have my drone, but I will, NO the good stuff first. The DJI Mavic Pro I ordered arrive by the time they stated. I phoned the company and ordered it, the staff member I spoke to was informative and a average salesman as he managed to get over a grand out of me, that I must point out is about £ 300 less than most UK companies, but it's not worth the hassle. Go for a company you can trust like not drones for less (CUSTOMER SERVICE)

The package arrived in good condition until I opened it. I ordered the DJI fly more combo, when I opened the brown outer box the mavic pro combo box was opened and not sealed the extra batteries were plugged into a charger in a plastic bag tucked at the side of the mavic pro box inside the brown outer box. The bag should have been the DJI drone storage bags plastic bag and the compartments that should hold two spare batteries were empty. However after all the batteries were charged, registered and checked, they worked.

I sent an email to customer service to ask for an explanation of why I received an opened box with all the contents disturbed but no reply so far. I need to point out that none of the contents had any damage on them, I'm just someone that likes to be the first to touch my stuff, I will accept the DJI factory packers

Well what is the final result:
CUSTOMER SERVICE AND THE CONDITION OF THE PACKAGE HAVE LOST THIS COMPANY ANY FURTHER BUSINESS FROM ME. IT'S A SHAME THAT I SAY THIS BUT BASED ON MY EXPERIENCE I WOULD BEWARE AS ITS NOT ALL IT SEEMS, YOU DEAL WITH AMAZON, YOU KNOW YOU ARE DEALING WITH AMAZON, YOU DEAL WITH DRONES FOR LESS, WHO ARE YOU DEALING WITH..... AMERICAN, BRITISH WHO KNOWS. WHEN THEY HAVE THE SALE THEY DONT CARE ANYMORE. USE PAYPAL OR CREDIT CARD YOU THEN HAVE A CHANCE TO GET YOUR MONEY BACK IF YOU HAVE A DISPUTE.

My two mates have purchased the Mavic Pro sealed from a competitor as they looked at my review and decided to spend the extra cash just for piece of mind.

Oh, Still no reply to my email, so I guess they have my money they don't need to speak to me anymore.

Trustpilot got a response but I still have no reply to my email. Buy, Buy from someone else.