Service is fine, once you get past the bots
After a bewildering number of emails, my simple request to confirm that I have ONE subscription for $29/mo was answered with words by a human. (Three previous responses were just boilerplate nonsense that I assume was a bot.)
Reply from HabitONE
Thank you for the honest feedback — and we're genuinely glad we got there in the end!
You're right that you deserved a clear, human answer much sooner, and we're sorry for the confusion along the way. We do use automated assistance for initial responses, but all account changes and confirmations are handled by our team — and it sounds like that handoff took too long in your case.
To confirm for anyone reading: yes, you have one active subscription at $29/month, and that's exactly how it should work. Simple.
We appreciate you sticking with us through the confusion and we'll use this feedback to improve. ☕