Being charged for extremely minor signs of use
I recently had a very disappointing experience with SIXT in Slovenia.
The issue concerns being charged for extremely minor signs of use – small scratches and normal wear in the luggage compartment. These are, in my view, completely insignificant and should be considered normal usage of a rental vehicle, not damage.
What is particularly important in this case is that the vehicle already showed clear signs of heavy prior use at the time of pickup. In particular, there was a large stain in the interior, which clearly demonstrates that the car was not in pristine condition when it was handed over to me. This strongly supports my position that the vehicle was already well used, and that the minor marks now being claimed as “damage” are consistent with normal wear and tear.
What is equally concerning is that my objections to the damage report have not been properly addressed. My comments were effectively ignored, which raises the question of why customers are asked to provide feedback if it is not taken into account in the handling of the case.
I am still waiting for clear documentation proving that these minor marks were not already present at the time of pickup. From my side, I documented the condition of the vehicle at handover, including existing signs of prior use, yet this has not been properly considered in the response.
Instead, the claim has simply been continued without engaging with the substance of my objection, which I find unacceptable.
I also do not understand how SIXT International can accept or endorse this type of business practice from SIXT Slovenia, where customers are charged for minor wear on a vehicle that was clearly already heavily used at the time of rental.