Kelsey Horton

This company is fraudulent - they present themselves as the official website to get a Canadian ETA but charge an additional ~$120 (the official IRCC only charges $7CAD) AND, as far as I can tell, don’t actually submit applications, or at least submit them in a very leisurely time frame. I applied for an ETA on 06.08.26, and as of 14.08.26 have had no confirmation that my application has even been submitted to the IRCC. I applied through the official IRCC website immediately when I realised this was a scam, and my application was processed in minutes. I had to email EVisa Can twice before I received a response, in which I was effectively told ‘sucks for you’ and that it is not their policy to issue refunds. So I've taken it up with both my bank and the Canadian Anti-Fraud Centre, but I’m not holding my breath. What a bunch of soulless parasites.

Very delayed delivery - didn’t receive the items until over a month after I ordered them. The items themselves are not well cut/constructed and I would not feel comfortable wearing the leggings in particular anywhere in public. Then very, very difficult to get in touch with them to arrange a return - finding out that I paid for delivery on both ends (initial and return) was rather adding insult to injury…

I have used Ocado for years with only minor issues, which is to be expected. A few months ago I had a delivery that was ‘lost’ and never came, organised a re-delivery for the next day (which was confirmed over the phone) and waited hours for it, only to be told by customer service several hours later that it had never left the depot at all. I was therefore left for 2 days without essential items and unable to go get them from another shop due to having to wait in place for 2 phantom deliveries. I stopped using Ocado for months due to the experience. Last night I gave them the benefit of the doubt and tried again, only for 21 items of a 43 item order to not be delivered as the driver ‘couldn’t find them on the van’. Funny how it was the non-perishable, more expensive items that didn’t make it to me… Customer service offered a £15 voucher and no explanation. Have now cancelled my Smart Pass. The only reason I kept using them was for specialty items that I struggled to source elsewhere, but at this rate I’ll take the struggle over the aggravation.

My package was ‘redirected’ or delivery was ‘attempted’ several times when I was present in my flat between the hours given, but as far as I was aware no delivery attempts were actually made. The intercom for my flat wasn’t rung and no one came to the flat or knocked on the door. When the Yodel tracking website finally said the package was delivered, after I went searching for a solution and requested delivery on a new date, the package did not arrive. Despite Yodel saying they delivered the package and left it at the front of my flat, it has not actually turned up. I have asked all of the neighbours on my floor and in other floors of my apartment block, but no one has seen anything. I will now need to request a refund or re-delivery from the vendor, and I will specifically request that they don’t use Yodel to do so. In fact, I will request that of every place I order from from now on. I will also actively recommend that people I know don’t use Yodel and request another delivery company when ordering things online.

Unfortunately, given that VFS appears to have the global monopoly on visa processing, you may not be able to avoid using their services. If you have any other option, take it and run!
The entire experience of using their online 'services' has been an utter nightmare. Unable to create an account, unable to create an application, unable to book an appointment, unable to change or cancel an appointment; the list goes one.
Then, when paying for the eventual appointment, the website reported 'unsuccessful' payment for 5 different transactions on 3 different cards. So I cancelled the appointment. The next day, all 5 payments had come out of the card accounts. When seeking a refund online, their system claims that the transactions never happened and don't exist. Any complaints have to go through the UKVI system, not their own, and if you went by their website you'd think they just don't want people to call them. I wonder why?
When a company doesn't provide access to contact details and you have to trawl other sites for any hope of getting in touch with them, there's something not quite right going on behind the scenes.