Norman

Nothing bad to say here, what I purchased had to be backordered but the customer service was great. Thanks!

This company provides the worst service ever. Shipments are delayed for days. They have an application that does not shows accurately the shipments coming in. Items get lost, poorest responses through email or just no responses at all. Charges are hidden, membership is useless even if you pay 90 usd per year you get nothing. Agents on the phone are clueless and they cannot even explain properly the benefits of the membership or the logic behind the logistic service price. This company should not even exist. 1 star is a flattering rate for them.

No doubt this is was the worst customer service ever received. I placed my order and after there was no info in their website, I contacted them. They made me wait until the very last expected date minutero take action.Then I was informed that the order never came out of the warehouse. I requested a replacement and they proceeded. I was contacted 2 days after just to inform me that the order was refunded because they didn’t have the item. When I got I touch with them, the same day, the said that the items were back in stock but at this point the refund was in place. i bough the items on discount so by this time the items had gone to the original price.

I complained and never heard a word from them.😒
Poor service
Poor customer service
Poor logistic
Half star it would be favor to this bunch of incompetents.

Excellent seller, product and delivery time!

Hi Thomann,

One more time, I am extremely disappointed with the purchase I did , maybe am expecting too much from you and DHL. The box in which the items came was ripped off in the corners, even with tape on top of Thomann’s tape, luckily the small items did not get lost. I have even opened the box in the postal office to see if the items were in good condition (Considering the traumatic experience of buying a Dangelico guitar I have ordered before and came broken(guitar and case) I had to email D’angelico and get from New York a new saddle(specific one for Dangelico's) because you were unable to do it. You sent me a new case and that is all. (This was one of my previous experience with you)

Lets go to the gist: The precious part is that when I am trying to register my product Audient iD22 interface, it is saying that the serial number is not valid since it has been registered/taken before by another user which results in me not being able to redeem the free plugins and promotions that are coming along with the package since you need to register a product.

Here I am sending screenshots of my account with audient not having anything registered and the serial number being taken.


Our dear friends of DHL can’t make a delivery right to Dubai without ripping off the box.

Honestly, I can’t tell how disappointed is seeing that your are selling me a ‘new’ product and it seems to be registered by someone else.


So please advise what is the resolution of this situation and why a product that has been paid as a new product is already registered by another user?


By the way, the Audient iD22 box was not sealed with any guarantee seal or something that could have been translated as 'never opened before’.


I am not only disappointed but frustrated and extremely upset with the business I have done with you.

Awaiting you update on how you will approach a solution.