Fantastic company, I have used them for several years now and never had a bad experience. Last week I ordered 2 sets of 9 polos with different company logos embroidered not expecting them until Jan dues Christmas period, 4 days later they arrived. You cannot beat service like that.
19 December 2025
Unprompted review
Reply from APC Workwear
Thanks for the review Robert! It's so great to get feedback like this. It proves all the hardwork we do here is worthwhile, and that our team always goes above and beyond to get orders out as quick as possible.
Fantastic concept and idea however, in September 24 year they pulled the plug on th UK market, I ordered this item the moment it was released as I had tracked it for 2 years, and as one of the first in UK to order, I was told 6 months for delivery that then became 9 months, luckilly no one died during the additional wait, now that should have given me a clue about the company. despite having paid my subscription for a replacement item at £135 a year plus vat, they just told me I would get a partial refund as instead of the replacement one I paid for as they were continuing to send support in the form of emails..... I am a first responder so an occasional email on what to do in an emergency does not cut it, but since their email in November I have now been 7 months without hearing from the company. So not only did they take 2 years subscription for a new item, they refused to refund the full amount with the excuse of support and that then stopped. I love the product and strongly back it but the company is a joke.
13 June 2025
Unprompted review
Reply from CellAED
Thank you for taking the time to share your feedback. We understand your disappointment, especially as an early adopter and first responder.
The decision to remove CellAED® from the UK market was not made lightly and we deeply regret the impact this has had on our valued customers like yourself.
Due to extensive anti-competitive behaviour in the UK, we made the commercial decision to stop shipping any new devices into this market. We look forward to returning in the future with stronger industry support to ensure long-term viability.
Membership benefits not only included a replacement device prior to expiry, but peace of mind you received a replacement device if used in an emergency (up to two per year).
Although we are no longer able to fulfil device replacements in the UK, we have continued to support our existing UK customers by providing the additional membership benefits of monthly updates on the rescue readiness of the device, educational resources to give our customers confidence to act in an emergency, and reminders prior to your device’s expiry so we can manage the responsible disposal of the device.
If you haven’t continued to receive this support from us, please contact support@rapidresponserevival.com.au so we can investigate this further.
Partial refunds were issued based on how far into the membership period each customer was, covering the period of time it would have been replaced if it was used. We're sorry if this felt insufficient, we aimed to be as fair and transparent as possible under the circumstances.
Your support for the product means a great deal to us, and we appreciate your commitment to saving lives.
I recently gave this service another try after previously cancelling due to quality control issues. Unfortunately after 1 box, I’ve cancelled again — and this time, with £67 worth of discount left unused. That should say a lot about how disappointed I am.
In my latest box, I received a sweet potato that was in terrible condition — completely unusable for the recipe it was the main ingredient for. The lime wasn’t great either, but the sweet potato was just unacceptable. Comparing it to the photo on the recipe card makes it even more frustrating — how was this ever approved for packing?
Another ongoing issue: important ingredients like honey and butter are not included. These aren’t just optional extras — they’re essential to the recipe, and most other providers include such staples. It shouldn’t be a guessing game every time I open a box, wondering if I’ll need to dash to the shop.
I had hoped things had improved, but sadly, the same problems remain. It’s a great concept, but poor quality control and incomplete ingredient kits let it down badly.
14 May 2025
Unprompted review
Reply from HelloFresh UK
Hi Robert,
Thank you for your review, we appreciate the feedback.
We're really sorry about the poor quality sweet potato you received. This is not the level of service we strive for, and we are truly sorry for any inconvenience caused. We want to assure you that this is not typical of our standards.
We take great care to ensure the freshness of our ingredients throughout the entire delivery process. Our team works closely with our suppliers and couriers to maintain the quality of our produce. For example, protein and dairy products are carefully wrapped with ice packs during transit, and all ingredients are stored in our temperature-controlled facility before being sent out.
We sincerely apologise for any disappointment you experienced due to certain pantry items being excluded from your delivery. Our aim is to constantly improve and find ways to reduce packaging waste, and one way we're doing this is by minimising the use of small plastic sachets and packets.
In our efforts to reduce food waste, we've listened to feedback from customers who expressed ingredients such as honey, mayo, or oil are commonly found in their kitchens. Therefore, we made the decision to treat these ingredients as pantry items that customers are likely to have at home already. By excluding them from the delivery, we can help reduce unnecessary packaging and hope to minimise food waste.
We do understand that certain ingredients like salt, pepper, butter, eggs, and oil are typically essential for cooking. Therefore, we make sure to mark these items as pantry items in our recipes. However, there are cases where transporting certain ingredients, such as eggs, can be challenging and may not meet our quality standards during delivery.
We appreciate your understanding and feedback regarding our pantry item selection. It helps us continually refine our approach and better cater to our customers' needs.
We strive to provide comprehensive information on our website's 'Find an answer' and 'Help centre' pages. If you can't find the answer you're looking for, please reach out to our support team. You can reach them by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/