PL
Patty Lewis
United States
Reviews
Review of Great Rail Journeys
Review of Great Rail Journeys
Let's book another rail tour!
We returned home from The Best Of Switzerland last week. It was such an enjoyable experience we were anxious to book another rail tour for next year. Our trip mananager had helped us select the perfect tour for Norway. All I had to do was call and say Book-It! and pay deposit, of course.
27 August 2026
Review of Business Skies
Dustin is very helpful
Dustin keeps working until he finds flight schedule that meets our needs
17 February 2026
Reply from Business Skies
Thank you, Patty. We’re glad Dustin stayed committed to finding a schedule that truly worked for you. We appreciate you taking the time to share this.
Review of Great Rail Journeys
Ashanti was helpful…
Ashanti was able to book rail tour and extra night at hotel prior to departure
6 January 2026
Review of Luggage Forward
Confusion with pick up.
Luggage tags did not arrive by 5/26 as promised. Still not here by noon on 5/30 when we left home for airport. Man who came to dock in Basel, Switzerland to pick up luggage had no sign as we were told to watch for nor any way to identify him. He spoke No English and did not recognize our last name. He told the ship staff he was our taxi. We stood with him on dock for about 30 minutes waiting for contact from Luggage Forward while thinking he was our taxi driver as he had said. Problem finally solved when our real taxi driver showed up. A ship staff member intervened to interrupt. Good news is that luggage arrived in Houston as promised. Problem could have been avoided if the pick up man spoke English or carried a Luggage Forward Sign or sign with our name on it
20 June 2017
Unprompted review
Reply from Luggage Forward
Hi Patty,
Thanks for offering your review; I am so sorry to read of the frustration had by you during what should have been a seamless experience. We take all feedback seriously and want to let you know we have followed up with our Swiss partner to inquire as to why a representative was sent knowing little English and why signage was not offered. I can assure you we have taken the appropriate steps to insure nothing like this happens again at this very popular port.
As for the shipping labels, we have modified how these are sent assuring more lead time to be certain they arrive well in advance of the contracted collection date.
We do hope you will give us another try and I am available to speak about this personally should you wish.
Kind regards,