Daniel Hewitt

I've used this provider for my internet in two cities and both times the experience has been excellent. I struggle to see how anyone had issues with setup (as some reviewers did) because the instructions were clear and simple. Even though they're user friendly, AAISP do a great job of being transparent with the service they provide. I have access to detailed service data and I am genuinely blown away that I get a text alert within 30 seconds when they detect that my service is down. A true gem in a world where most ISPs' customer service is intended to keep people from complaining.

Despite pretty public statements from my (very well known) carrier on my eligibility for a refund (including an email the day before I phoned to cancel my booking), the official response from Opodo is that I'll have to cancel my booking and essentially hope. For a large travel intermediary like Opodo, I would have expected them to have a much more coordinated response. Opodo have also chosen not to refund their service fee, despite receiving goodwill gestures from the vast majority of service providers on our trip. Fortunately I have insurance that covers global upsets - maybe Opodo should look into this.

Fortunately, Vishakha (who I spoke to on the phone) was very helpful and was able to patiently and calmly explain the situation to me. In the end I am quite confident that I will receive a refund from my carrier after acting on her advice.

Unbelievably good selection and great value. You should expand your business to the whole world!