Helen

Got a call from a very rude disinterested man who didn't let me explain the case
He said in his experienced a fall caused by noise doesn't work- However if he had listened and heard the companies had already admitted and been served he may have Realised what was going on
Theres no excuse for being so rude and dismissive no excuse for not listening and trying to belittle people who he has been told are injured !
How can someone like this work in this role - wow
Steer clear of these people they care nothing about clients only money.

Not sure whats wrong with this company
But the printer deal i had was so difficult as had a monthly page allowance but the printer would not print correctly so took about 10 pages to get one correct print
Then the paper they sent would not grip and got stuck so i said no paper- just ink subscription. I paused the payments as away but they charged me - when i called i was told the charge was for the paper - but i didn't have the paper subscription!
Called twice but nothing happened
Then spoke to a ‘manager ‘ called Jen’ who said she would cancel everything ask for a refund and email all issues immediately - nothing ! The only mail i got was saying more paper is being sent !!!
They have serious issues with staff and dont seem to be able to do anything
I recorded every call and will send to consumer rights as they have been charging me for nothing for years and seem incapable of listening understanding or acting like a professional company at all
Jenn wrote again with more incorrect facts and no escalation !! Unbeivable
Shameful conduct
They respond with this cut and paste answer saying call !!! But they dont listen what kind of ans is that !
Omg they have now done nothing apart from SEND MORE PAPER 😳 can anyone read in this company !

After The continual non address to complaints - the ignored requests for a manager call back- the hours on hold then speaking to rude uneducated people who don't help or understand - the lack of concern the complete suppressing of complaints the cut and paste answers - literally zero help given- not sorting my complaint or their mistakes whatsoever . So now i have closed my account after the eternal disrespect from Barclays ! They then text me saying i have 7.25 still in account meaning they have even failed to transfer my whole balance !
Either they dis this on purpose or as incompetent as i believe !!
Yet again- they answer with the same link - !! Can they not read - lip service - alot to little alot too late ! New bank giving fantastic service ! - switch from them !

This could be good and its dun selling items - However buying is awful - the amount of smelly items I've tried to wash smell out of is awful. Sent counterfeit items and Vinted never help the buyer
If item broken in transit Vinted will not hp the buyer protection oy helps buyer and they cant be bothered to do the job of courier claim. Zero help with abuse
There is zero customer service just a robot or people that use cut an paste Zero help Zero support
Basically they will do nothing if their is a problem- so its basically chance

Yet again ! No “assured”manager call back- no address to the complaint
Barclays delay - ignore suppress and so all they can to not reply to clients and not address complaints
13 calls and mails - 6 agreed manager call backs that never occur
then on here Callum says oh go to the web page and find out - where there is no information applicable and still no one calls back
Luckily i can document the shutdown attempts in here !
They are a disgrace they don't care about normal clients what so ever
Shameful
And again- its Down to me to navigate things online or spend the hours on the phone - so STILL they have not called me - just the same merry go round of disinterest!

Yet again - zero help from them ! After another call - total 8 calls to ask why was sent payment confirmation and no payment was made - no one knows what happens- they are happy with leaving it at that after giving ref number but money was sent !! I said so was it just a blip and told yer !!!! Unbelievable this is a bank !!
promised a call back every time - no one called back ever ! Really weird staff zero customer service training
No refund pf charges happened absolutely no follow up just told to go online and start complaint again
I am in disbelief at this bank they really dint give a shit !
Yet again- can you read callum - it doesn't work online
But there you have it folks the answer simply proves my point !
Not one shit given !!

Made an in app payment received payment summary and yet no payment was even made - called 5 times and no one knew what happened they had no idea why i have been given payment summary when no money moved - basically all very uninterested staff very rude people talking over me and patronizing - Barclays has a huge problem with customer services they dont really care about everyday clients at all extremely rude people
Looking for a better bank
They then say Use web address for contact bit its the sam way i already tried all that is is yet another way to avoid addressing the issues ! They can call at any moment and yet they still havent
7 requests to date
Total uninterest

I had problems before but had good address to it
but this time Appalling .
Brought a mattress, had dreadful comms with delivery company who could not read . i said floor 5 but lift . they said only go to floor 2 , health and saftey i said USE LIFT no prior issues, this went on for days with them incapable of reading or listening . So i canceled order. Nothing happened for days zero reply, no refund. a week later i had a fall and was in hosptial . contacted Jl SAYING HAVENT HEARD MAKE SURE I GET NO HASSLE WHILE IN HOSPITAL They said message sent but no answer, again i said make sure no hassle , they said yes , no refund. third time assurances that i would not be hassled and all cancelled ... OF COURSE THAT DID NOT HAPPEN ! the whole day of an Echocardiogram , mailed saying will they just cancel ,they did not -
mails texts , calls whats app ALL DAY. so stressful- the consultant said put down. they had not contacted not cancelled , they had done nothing .
i had to call many times, the delivery company who were not even the delivery people, they had outsourced the job to a third party , so i had to contact someone else. ALL FROM A HOSPITAL BED ! . no help from JL ,had not even called them !
Stressful unclear and quite frankly a shambles .no answers no help!
I had begged for help , for no hassle and the hassle went on all day until 4 pm , until finally when they said they couldnt deliver any way as the van had broken down! Unbelivable .So i wrote a complaint , got fobbed off with excuses no one reading facts, so escalated complaint , and then iGot told off!
As if it was my fault !! Escalated again and LEANNE started literally bullying me , knowing btw i had just left hospital with a concussion and many injuries !. i was bullied told off- ignored for days . told i wasnt allowed to complain about her ! told she was head office and that she had np manager ! told to shut up basicallly and that i should be grateful for a £50 voucher . wow . They are a disgrace. They had my info wrong -My issue was i had asked for a week not only to not be disturbed , begged them , and ignored but had not been refunded. no one gave any info about that and ignored me, blamed me . i said after 15 mails were constantly shut down Ok i will now call repeatedly until you refund me . i did , i called 15 times until i finally received a mail about My money ! In the calls i was shouted at, -phone put down -, told oh people try this all the time ( so they admit they do this to others all the time !) -told i was not allowed to record them but they are recording me ! Patronised and refused any actual info. I continued until Finally, they sent the an email with a number for me to give my bank .
Leanne of course the boss of the sad minions is a disgrace . so Callous, clearly shut all the complaints down as much as she could as she knew how bad this actually was ! . i had told them i was in ha hospital begged for help , but still the shut down a complaint that had zero correct facts not even my correct address description of any reality . had made up a whitewashed answer so they did not not have to take any responsibility at all for what i had to endure . they are a disgrace , blame customers ,liars and bullies . and should be held to account. i have kept all the comms and have reported them to consumer rights and seeking further action. shameful and vile. people need to be warned
Not content with this then another so called manager CHRIS ZAWADZKI wrote to me viciously telling me off like a Dickensian school master when he clearing knows nothing about the disgusting shambolic joke of so called service neither had he looked at the comms or spoken to me
Who do they think they are continuing to bully a person recently out of hospital with a severe illness and gave zero help to just made all the facts up.
The are beyond low and deserve to be held to account
I have told them if they contact me again it is harassment .

Whilst i know it would be difficult after the last mess who could imagine the next debacle.
Order an electric blanket which took ages to arrive was poor quality and the clip plug was stuck so returned but it took ages as JL tech was down for dour days ! Customers just have to wait . Finally a helpful person on phone helped but i asked her not to use Evri ! They used Evri ! I waited in for 3 consecutive nights after the inevitable failing courier - no tracking , changed timings and nothing from JL - finally a crumpled box thrown at my door - And inside a marked crumpled DAMP duvet !
Again customer services zero help and have to wait hours and multiple calls to be answered. !
Again JL another massive fail causing stress and zero actual help for customers ! I have no second Duvet Again Thanks for nothing JL.
Literally idea how they can treat people like this and yet they do ! .. called again line cut and no one called back .. tottal of 4 calls saying somone will call back .. no call back and 2 emails to complaints no replies !

Joined up and found the one session i needed was not included ! paid for a session that was on a day they were not even open - why are they selling to kets for days they are closed ? Got a refund for oy half the amount - still trying to get any logic after many emails- seem to not know what their about
And just look at the idiot reply sine when is 8.95 for 17.90 - literally mental and frauding money out of people
Hazel name calling
What ‘names have o called you please.
Taking peoples money for a service that is not available is fraud it is illegal
What are you now imaging ?
They have ignored 6 emails ? How is that being in touch ? have not refunded me ! So your facts are incorrect and your manner unprofessional
Refund me completely and stop trying to client blame for the gross incompetence
People need to know your fraudulent
Tjere are no inaccuracies whatsoever i am happy to post the email trail- how dare you attempt to manipulate blame on to clients ! You took money on a day you were not open - you fail to reply to emails - you client blame and now insult people when still not refunding their money. This review is accurate and can be proven and Hazel is so unprofessional has to try to bully people- ! People can see for themselves Hazel what inappropriate language .. what are you trying to pull now ? 20 emails and no refund after you advertise on a day your not open .
As said 6 emails un replied already
I have now reported you to consumer rights and fraud uk , the first who agree its idiotic to say your open and take money when you your not open. bullying will get you no where!
Hazel continues to make things difficult mailing me saying they cant refund me as i only sent last 4 digits - which i did on their advice ! So they dont know what day they are open dont know how much they charge cant read mails and dont know what they ask people - then they blame people for their mistakes - stunningly bad !
.then sarah contacts me saying 8£ has been added as a credit , so now 17.95 is now 8.£ and after being asked to bank details and doing so i get half the money as credit !!
yes idiotic. asked 4 times for a manger to call but also hasnt happened .. yet somehow Hazel makes out the client is at fault ... wow steer clear folks !
Do they even know what customer service means . now 10 days later recieved a refund for the session that never existed, but still no manger has called , no one wishes to explain what my 'inaccuracies are , " or give a real apology for there mistake they want to client blame . zero.

Im afraid i have to agree with others giving only one star. With all the colorful adverts and the promises of comfort the reality is zero customer support and no help with returns.
Purchased two items have to return one and the ‘portal’ does work , gives vague info and puts you through to a Bot who cannot read or give further info and does not forward to a human even when it repeatedly says it will. So after 20 mails and messages ! Still no reply to the issue and no human contact just more and more adverts and offers. Not sure how this company thinks they are so great as it cannot help customers at a basic level there is no phone number and they flatly ignore mails and messages. They are simply not ready to be selling on the scale they are- So i will not be able to continue shopping with them now and giving them MASSIVE FAIL !
To date no replies no help ! Id give them a miss unless you know exactly your size and fit because they wont help if you have any problem.
Ridiculously bad !

So still after 26 years dealing with same repair issues not sorted . the complaints process never works as they dont even look at correct info but stress you out with fob off. As for Rents team literally Vile. never experienced such aggresive dishonest people. Facts are changed to hide thoer mistakes , miscalculations , they employ bullies who Lie and Gaslight you until you dont even know whats going on. I had a clear query that has been dumped somewhere in the circumlocution office and will never be sorted because that would mena they have to admit mistake. they clearky employ aggressive people who are prepared to bully and gaslight vunerable tenants. there is a clear problem in the recruitment team. the calibre of staff is appalling either disinterest or sadistic promotion seekers. Zero interest in People, tenants. the wrong people doing the wrong thing. same problems 26 years in and zero help. asked to be helped to move , nothing. asked for help and get bullied. Never move to Camden or try to get a reasonable answer .SCAMDEN .

I NEED BLINDS SO WENT TO JL. The made measure area in oxford street was like the Marie Celeste so it took 30 minuites to find one person . When i did i had chosen already and had measurements but he suggested i use their " Measure Make Fit " service . he said someone would come over measure then come back and fit , so i said great !
Then he said oh his computer was down so he could not book me in but he would call me and would book over the phone. Ok.
the next day someone called from that department saying i could book ...BUT all the fabric i choose was out of stock in fact it was discontinued . ok i said i would think again.
Then again the next day someone called saying they had the fabric but only 3m . i questioned this other info but he said his info correct so i thought i would leave it . However then i recieved an email calling me
MR ME.... FROM AN ADDRESS IN WOKING - GIVING ALL THIS PERSON INFORMATION !
I mailed saying whats going on .. that this is dreadful and a data breach and had my info been sent to Mr M....? no answer. THEN i get a mail from nicola saying ..sorry the timing didnt work for my appointment !??
i am now stunned and write back again asking for clarity and to make a complaint. no response at all to 4 mails.!
i went back to Oxford street and the person i originally spoke to was there . I told him everything and he said thats dreadful but he had no idea why i was told any of this as they had 34 m of the fabric !!! he said the staff were really stupid people !!!
i am stunned as i look at the computer !But i say ok as its going to be cold next week and im unwell i need a fast set of blinds so i say ok lets just get it done. Then he says i should really check the measurement's as if they are off the company cant help with fitting . So i go go home and he calls next day and i pay approx 700 £. Then a week goes by and i have no receipt for money or order , (but i had recorded the call )
however the week goes by i get a bit worried , takes an age to get through as no one gives a direct line and the phone admin don't know how to get throgh to the branches !!
Finally i get through and am told its arriving today !!! i am meant to drop everything after being given nothing by mail and nothing from the delivery people. so i say no they have to change to few days later..which t ok .. i the receive everything the order number the reciept and delivery time.
monday arrives and im rushed to fit in physio but the delivery comes BUT its only half of the delivery ! call back again takes an hour to get through and im told the other pacel coming later 3.15 ..so i have to change more plans. it arrives at 6.18.!
from then i was given a mail from a so called manager Karan patel . who writes a summary of this woeful catologue of disaster but he writes only half of whats gone on , also says they cannot fit the blinds due to asbestos risk ( they had seen a picture of a wooden frame ignored that) and the fact if measurment is off they cant be responsible !!!! ( yet its their fault for not measuring and i just did what i am told re, measuring ) that i have to get my own workman and they will refund cost up to 150 £ for ! ( but i have to find that upfront !!) Karan Patel also cherry picked it all and left half the events out, he tries to make out hes helping but it says will not contact me for a week with reply !
no contact number again so at this point i contact Consumer rights who are appalled at the s... show and tell me the company has been neglectful , has breached data and are obliged to " do everything possible to remedy the situation " but they are refusing to do anything . so again another hour trying to get in touch with, emails ignored , no contact numbers , no help from operators . i tell him what he proposes is a fob off and they are obliged to help me . he refuses to help ( during this call i have to ask him if hes even listening as theres cups clanking and doors banging on the call, it stops when i ask him ! )
so i then say i done and they have to pick it up ! i dont know how to get a workman as its a specialist fixture and should not have to front over 150 £ . he says ( rather than offer any remedy or help) ok they will pick and epically announces after all this .. that i DID NOT PAY FOR MEASURE MAKE AND FIT SERVICE " !!!
WOW... so the only thing i decided this for WAS the fit , as i live alone am an older lady and unwell ! ( i shared this info with them but again ignored ) this was that only service i paid for tha department contacted me 5 times ! all be it incorrectly but it was the only department i used the only servce i paid for .
Ok JOHN LEWIS SO THIS , this is the actual Xmas you are giving to people , people who have serious illness and chose services as they cannot do these things.
TO DATE NO REPLIES, REQUEST SpEAK TO MANAGER NO ANSWERS WHAT IN HELL ? NO OFFICIAL APOLOGY , NOTHING FOR WASTE OF TIME FOR A MONTH, I WILL NOW HAVE TO SPEND TRYING TOGETHER SOMETHING BEFORE WINTER COLD.
SO CALLED ME AND Threw SOME MONEY BUT FAILED TO SEND APOLOGY !

Unbelievably bad service. Listed a few items and within days i am inundated with mails saying reduce price, and then again reduce price. Constant push to get you to sell things for nothing . You get buyers offering even lower offers when you have already lowered prices after the harassment , actually embarrassing to see the offers. Then the markup on the companies fee is huge so you will get nothing worth-while even if an item is worn once and perfect.
On listing i was told an item could not be listed as it was a " catalogue gift "? Fashion show freebie ?? when the item had been purchased to sell. They have no idea whats whats in Fashion.
Sold an item and it took over 2 weeks for the transaction to go through as they use the cheapest /worst courier and you wait in limbo whilst your items are in transit with no clear tracking. On asking for any help or clarity there simply is none. On help you will get no clarity just the usual cut and paste answers and when i asked a question in comms it failed to be read by 3 so called customer service people . I kept asking if the question could be answered but no one seemed to be able to read the comms , i was then told to "be kind" when exasperated at this heads in sand service! perhaps being kind is reading the question for a client ! Unless you have something worth huge amount and dont lower price, you will sell little and be fleeced by staff who cant be bothered to even read comms . unprofessional and quite frankly pathetic.
And see reply not even about what i said - i was not listing any ‘Gift’ where dod they come up with that ? so why say that ? ? All the comments not really anything to do with the actual point i wrote They continue to not be able to read simply excuses and bluster zero responsibility or integrity - quote pathetic company

Gorgeous indie Boutique. Wanted to tey one item but I was offered an array of options and made welcome . Many colorful clothes and labels you can only usually get in Europe. Staff were so patient with the time i took and i now have a list for a revisit - top little shop.

Won a £10 voucher but did not how it worked so asked for help- sent 5 mails with generic info that had nothing to do with my question- finally weeks later a manager called sort it but still did not really listen to the info . I missed the deadline to use the voucher for the entry i wanted as they did not reply for si long. They don't get it some people dont have housing or ever have so this could be important not just a charity drop for middle class people. An u interested attitude because they dont have a realistic idea about the housing issue. Nice people yes but could they please read mails and actually listen to people. Then we could actually enter. Time wasted chance gone !

INITIALLY COMING ACROSS AS HELPFUL , they decided to split my case into 2 which mad everyone confused and watered down the casework. the two caseworkers said completely different rules applied and worked differently, at times I didn't know what was going on. they assed each case after cherry picking and then actually creating things that were fantasy . I had no idea why the manufactured things and then assed them. I asked for clarification and was not listened to , I asked for call backs that were agreed and never happened , I had actual timed appointments that disappeared and then I was told I would receive a manager call back, instead she write saying they would not be calling. I made complaints that were ignored and fobbed off, I asked for head office and the directors contact and told they would not give it to me.Basically when they get it badly wrong they just decide to write clients off rather than correct themselves. they are rude officious and discourteous, but to actually make stuff up is unacceptable. they are not fit for purpose and need to stop being so rude to clients.

a signed for parcel never arrived. the card was put in the door but no one knocked when I was in, heard the mail but no knock. the card said rebook. I did. the parcel then did not arrive but post man was looking for it. then when I complained a photo of my doorstep was shown. But there was no parcel in the photo ! the card also clearly said signed for . on complaining was told first it was delivered , then it was not then it was . they are all over the place and can't read. staff clearly stole my parcel nd they allowed it. first hey said the would send info so I could report to police , then when I reported to police they suddenly said they dont give any info. so they know it was stolen and they know by whom but as with the other corrupt lies we here about them they have chosen to cover this one up too. when will they become an honest service . shameful.

Item ordered but then I read many reviews saying they come up small so we mailed to ask to change to a larger size immediately- no response . Delivered initial item and it was too small. Followed the instructions but the Post office said the barcode given does not work for return so sent in post - sent proof of posting but all this info ignored too. Just got sent some weird generic info and info about the customer service persons social pursuits !?!? Do they realise it’s not about them ?? No customer service to day no phone number anywhere no further reply? What’s going on !??

Unbelievably rubbish- crashed half way through a series the tv states ‘ problems there side ‘ bit the department has me doing all kinds of updates and clearances ect to no avail. The staff disappeared, don’t read and don’t reply on the mail! You can’t get through- so it’s basically a channel that doesn’t really work crashes and you get no answers and ignored! They really not ready as a channel and will/ have basically lost a lot of viewers- but they clear don’t care !