Manak Wadhwa

I recently had the pleasure of dealing with Fol and I can't say enough good things about my experience. From start to finish, their customer service was exceptional.

When I needed to file a claim, the process was incredibly smooth and stress-free. They handled everything with such efficiency and professionalism, making sure I was kept in the loop every step of the way. The claim was processed quickly, and I received my payout without any hassle.

We found a good price at a Hotel in Rome. While checking out i was told that the booking was not paid. I contacted there chat care an they promised to get back to us in 20 minutes but nothing happened. I had to catch a train so i agreed with there chat care team that i will pay at the hotel and they will refund be what i already paid to them. Now they are refusing to refund saying i have provided them with a wrong invoce.

Scam compnay do not use.

EDIT: Been almost three weeks still no action, you can’t reach then anyhow. The chat support guys says its with urgent care team, urgent care team never replies. They close your tickets without a reason. DO NOT USE THEM. YOU HAVE BEEN WARNED.

The earphones are quite nice but i had issue with my earphones so had to deal with customer service and I must say it was a nightmare. They do not have a service center that you can walk for a repair so the only option is to post the headphones to belgium and they will ship a new( or refurbished )pair to your address. Its been already 3 weeks and i have not received the headphones yet. For the price you pay i would expect better customer service . My suggestion will be to buy something else .

The earphones are quite nice but i had issue with my earphones so had to deal with customer service and I must say it was a nightmare. They do not have a service center that you can walk for a repair so the only option is to post the headphones to belgium and they will ship a new( or refurbished )pair to your address. Its been already 3 weeks and i have not received the headphones yet. For the price you pay i would expect better customer service . My suggestion will be to buy something else .

Pathetic when it comes to delivery. The parcel has been delayed due to timing issue for 3 days in a row. You can’t escalate

Products were received on time but the quality is very poor. I ordered almonds, cashews & walnuts.

The photos of cake on there website is not similar to what’s get delivered. Please be warned that you don't get delivered what you choose from their website, especially the Cakes. My worst ever experience for sending a Birthday cake with along with a plant from these people!!! They will charge you for a premium cake but will deliver a very standard quality cake which is available in the market at a cheaper price. Customer services on the phone tries to not pick up the call in the first instance and then on email ...keeps on giving excuses of apology for the inconvenience caused but not ready to resolve the issue!!!

Edit: Order ID - 19113073

All there customer service do is just apologize for the inconvenience caused. They are now offering me a 20% off on my next purchase as an apology which sounds quite absurd to me. I have declined the 20% off as i am not using there website again. I just wished that i would have checked Trustpilot prior to my order.

I need to cancel my tickets due to corona virus. I have tried to call them and even mail/message them via the contact form but no one is responding to any queries. There customer service is pathetic and they don't respond I understand that there might be large volumes due to the pandemic but no answer for 7 days is not acceptable.

Fast Shipping and perfectly described product