Charlie – Reviews

Dear Charlie

Thank you for sharing your comments for our consideration.

I will forward your feedback to Management who will be in contact to see how we may assist you better in the future.

Kind regards

Toya Torode
Customer Relations Department

Review of Redspot Car Rentals

Mar 8, 2016

Usually Very Good, but

I always rent with Redspot, usually service and cars are very good to excellent. Last week at Tullamarine Airport I turned up without a booking (could not pre book as a business customer online for some reason, the webpage can't do it anymore) which became painful. Bloke on computer barely acknowledged me, mucking around on computer, fiddling, doing god knows what. When he tries to find my details, he says the new system hasn't got them, that's on the old system. Long pauses on the computer, fiddling and phfaphing around. Communication was extremely poor in trying to organise the booking. I would have been at the counter for at least 25 mins before I got into car. The car Bluetooth did not work, (I spent nearly an hour on that before giving up) never had a problem with my phone before. The usb connection also did not work.
Other times with Redspot the service has often been 5 stars. But this time, a fail.

8 March 2016

Unprompted review

Reply from Redspot Car Rentals

Mar 10, 2016

Dear Ian

Thank you for bringing your feedback to our attention.

I would like to sincerely apologise for the time taken to process your rental and the disappointing delivery of service and vehicle provided.

We have recently commenced a partnership with Enterprise Holdings Inc. and as such have switched over to a new computer system. Unfortunately the change in systems has not come without a few issues. Redspot Business Club is now Emerald Club. Emerald Club offers all the benefits you received through Business Club, plus faster service, Free Rental Days and National's worldwide reach. To start the rewards of the new program you do need to complete a customer profile. Our Emerald Club Sales Executive, Nigel Clarke is ready to assist you with any queries or assistance you may require with the program set up. Nigel can be reached at nclarke@redspot.com.au.

In the meantime I will liaise with the Melbourne location to ensure our vehicles are being detailed to the standard we are familiar with and all features of the vehicle ready and working for our customers.

Thank you for allowing Redspot Enterprise the opportunity to address these matters and in turn improve the level of customer satisfaction.

Yours sincerely

Toya Torode
Customer Relations Department