Peter

I delivered my car 1.5 hours early for my 9.50am booking, and was told to pick the car up no later than 5pm. On my return at 4.45pm, the car was still in the workshop being serviced and I waited until 5.45pm to receive the car back having been serviced, but without a brake fluid change or MOT being carried out due to additional work being required to complete successfully. This is fair enough and I requested a quote for doing the repairs and list of actions required (car health check).
After 8 days (I'd been on holiday), I'd received no information, but did get the car health check report after I'd sent a prompting email to Abbie, followed later in the day with another email advising that the parts required were now obsolete and therefore repair work could not be carried out.
I do feel this is a 'thank you and goodbye' email as I have received no other support or advice (as I requested in my response email), such as a steer towards a trusted 'specialist' who might be able to resolve the issues that you (as a main dealer) cannot with the lack of OEM parts.
Disappointing that:
a. Audi do not support ageing product lines (not your fault as a dealer)
b. Your aftercare should be a 'supportive hug' style experience instead of that received, especially as you can no longer provide the service yourselves.
c. The engine undertray fell down shortly after picking the car up which had previously not been an issue.

Quick service, thanks

Next day delivery, perfect.

Service was great

Just hope I don't need to find out if the product works!!