Krisztina

Immer schön und von toller Qualität.

Fast and good quality service. I was very happy with the cards.

Good service, good prices!

First of all I have to note that I used Zalando in Austria but I feel my problem is rather general than country specific.
I ordered from Zalando 3 times. Generally I was very satisfied with the delivery service, however, I was very disappointed that 2 out of 3 occasions I recieved damaged items. The first one was a T-shirt which had two ornament buttons missing. Unfortunately I have noticed that much after the delivery so I did not complain. But the second time was more annoying because the sweater I ordered had a big hole on the back. I decided that I will return and order a new one even on the cost of the return service, since it is not free in Austria. However, when I wanted to order a new one I realised that there is no more left from that product in my size. So I decided to keep that one and fix it (and not paying the return cost for nothing). But I also decided that that 2 out of 3 items with problems are too many to worth ordering from them (especially when the return service is so expensive). Noting that none of these items were on sale.