Outstanding service. Discovered no aerial at my Mother-in-Law’s new address. Online enquiry to these good people, immediate call back from them, and within 2 hours we had an engineer attend. 90 minutes later all sorted. Cannot fault them. Highly recommended.
Great price on our car - way better than we were offered in part-exchange from the car sales. Totally professional and painless process from start to finish. We paid the extra for faster payment, which was in our bank before we even got home from the local office in Tewkesbury. Would recommend 100%
Josh and Rhys were just brilliant. Good comms, letting us know where they were in time. Amazingly efficient unpack and assembly. Cheerful throughout. Great job lads - diolch!
Surly service both online chat and by phone from their South African call centre. ‘Easy to cancel online’? Go on, try it! Then a £50 cancellation fee after waiting ages to speak to an operator. Would have left a no-star rating if that was an option. Would NOT recommend, will NEVER use them again.
30 December 2024
Unprompted review
Reply from 1st Central Insurance
Hi Chris,
Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.
We've reached out via Trustpilot to obtain some additional information from you.
Ashley ----------------------------------------------------------------------- Hi Chris,
Thank you for sending me your details. Once again, I'm sorry for the experience you've had.
We advise of our cancellation fee when a policy is set up and this is something our customers agree to. We also advise of our fees on our website - https://help.1stcentralinsurance.com/motor/payments-and-fees/what-are-your-car-insurance-fees-and-charges.
We’ll use your comments to help improve our service.
Cannot recommend Zopa highly enough. Their interest rates, while on the slightly high side, are still reasonable enough. Certainly less than many credit cards and store cards. Their app is simple to use and intuitive.
At a time when my own bank - despite my credit rating of 999 - declined to lend me (few were lending at the height of the first lockdown), Zopa came through very quickly for me.
I was lucky enough to be able to pay off early, for which there is no penalty or fee - result!
Leicester shop were very helpful in getting me furnished for a recent move from a narrowboat to dry land. Simon, the delivery driver, and his mate were particularly helpful. Thanks guys!
Just watch out for the exorbitant parking nearby - £8 for 1-2 hours!
Logged the battery change job online. Within minutes I had both text and email telling me what happens next. A few minutes later a phone call from them, explaining that the job was being passed to a local engineer, who would be in touch within the hour. He was. Arrived when expected; job completed within minutes; at the quoted price. Cannot recommend highly enough!
Could not have been easier. A great range of options available, but no high pressure upselling either. Good communications since setting up online too.