Must Have Ideas Reviews 

169,440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 30,736 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting many items perform exactly as described and are robust. People appreciate the efficient service and quick delivery, often receiving their orders within a few days. Reviewers also highlight the ease of the ordering process and the helpful communication from the company, making their overall experience very positive. However, some customers also noted that certain products did not work as effectively as advertised, such as specific cleaning solutions or small appliances. Additionally, a few people mentioned experiencing delays with delivery times or issues with the courier service.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising items for being... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers consistently praising the good quality... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting quick delivery, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service, quick delivery. I bought items I didn't know I needed. I bought 10 of the smart boxes for our garage to declutter our home. For example irems like my winter boots, bulky co... See more

Rated 5 out of 5 stars

Impressed with this fold away fan. It's quiet and very efficient. Love the fact that it can be folded into itself for carrying around. Our has been upstairs, downstairs and even to our caravan !!... See more

Rated 5 out of 5 stars

My order went missing contacted Must Ideas prompt reply and new order sent out all within a week. Can't review product as haven't opened yet but as a company and customer service can't fault. What a... See more

Rated 5 out of 5 stars

Fans delivered and are brilliant but why was they sent separately i received one one day and another the following day, i ordered both together. Why not put them in one parcel. That's not keeping the... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

169K reviews

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4.6

All reviews

(169,440)

30,253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased the portable rechargeable…

I purchased the portable rechargeable desk fan as a gift for a family member. He has had it just a week now and says it is the best gift he has ever received.
It is compact and can be used anywhere.
The service I received when ordering the fan was pleasant and excellent. Delivery took a little longer than quoted due to stock arriving but not a problem at all. A very good experience all together,
Thank you "Must Have Ideas"
EW Very Happy Customer

8 July 2026
Rated 2 out of 5 stars

power jet pro

power jet pro, it's supposed to be this incredible jet wash but it's not I don't recommend buying this dreadful jet wash instead get the one off temu not a cordless day plus the yellow one cost me £28 it's so powerful gets all the dirt off Ur car instead of it being left on so don't buy any cordless car or jet wash they are a waste of money

2 July 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hello Andy, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Power Jet Pro, that's very disappointing.
Don't forget about our 'no quibble' 100 day money back guarantee, which we stand by fully.
Our UK based customer services team will be more than happy to help with this - you can contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.

Rated 5 out of 5 stars

Best thing i bought recently

The items are just great, sometimes i need something to really clean up high, with not so long a handle. This is the very thing for me. It has all the different pieces to get into all the awkward corners.

13 July 2026
Rated 5 out of 5 stars

Plenty of choice

Plenty of choice. Lots of useful handy ideas for everyday use at reasonable prices. My extra tier for the microwave is very good - now I can cook both two meals at a time. Less time, less energy, less cost.

10 July 2026
Rated 5 out of 5 stars

Excellent Customer Service

I'd ordered a couple of items and when they hadn't arrived a week later I phoned up and was given a full refund. The guy was very friendly and explained I could keep the goods when they eventually turned up. Also, if they didn't, call back and they'd send them afresh. I know that 'Must Have Ideas' say they'll refund but I didn't expect it to be so effortless - I'll certainly buy from them again. The package finally arrived 10 days after order - the delivery service was Royal Mail's, so I'm guessing they were to blame.

13 July 2026
Rated 5 out of 5 stars

Great British Family Company

I have made 2 purchases recently.
First the Fan-tastic Fan.
Its a great little fan, lightweight and portable, to easily carry from what ever room I need to be in.
I has great speeds, and works very well, I haven't put it away yet so hope I can fold it back in its case afterwards as I did find it very tricky to get the telescopic pole to go up.
Would give this a 9/10 because of that
The other product I bought is the Micro Magic toastie maker, I didnt believe you could get crispy toasties made in the microwave but this proved me wrong its better them my usual toastie maker which sticks to the metal plates in it , and never comes out as crispy as I like.
But this little micro Magic does do crispy toasties.
You have to be very careful when getting it out of the microwave to turn it over as it let's out hot steam, I use a doubled Tea Towel.
The plates are are little tricky to get back in after washing them for that reason this gets a 9/10.
But this is a great family British Company, Must Have Ideas gets a 10/10 for Customer Service, fast Delivery, you can speak to an actual person not A1 and they do refund you when a product doesn't work ,with no quibble.

2 June 2026

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