Fiona Campbell

Simple booking process, with easy access to holiday details online. Access instructions were sent ahead of the holiday in good time to allow for trip planning, which was very useful for coordinating large family groups travelling separately. No problems with any part of the process - have used before and would have no hesitation in using again.

Decided to treat myself and restock for my hot chocolates, first time for a while. Definitely disappointed - sachets didn't taste the same at all. Out of curiosity, I checked the packaging to compare and was quite shocked to find that not only had the sachet size been cut (35g to 31g) but that the quantities of the ingredients had reduced, or been altered altogether to substitite cheaper (lower quality) elements. The prep instructions remain the same though (220ml milk for both sachets), resulting in a weaker flavour, which was already disappointing because of the ingredient reductions. Needless to say the price has increased - in and of itself, I don't have a problem with this but supplying a sub-par product for increased prices patronises the customer; if someone is prepared to pay a premium price for a premium product, let them - stop with the 'shrinkflation' and treating customers as if they can't make their own decisions. No wonder they no longer describe their drinks products as 'barista-grade' - they're certainly not now.
The ordering process was also unclear - it did not apply the 'free p&p' discount until the very end and having been stung by their website not applying this correctly in the past, I was not at all sure it had worked until the very last step. Not being able to review this directly on the HC product page is probably the final straw for me. Very disappointed - I'll miss my hot chocolates but they don't exist any more anyway, with the penny-pinching recipe changes.

The mattress seemed expensive but the quality speaks for itself, and the comfort is outstanding. I ordered the firm mattress, a little apprehensively because I hadn't tested it in person, but it's all I hoped for and I wish I'd taken the plunge sooner. I've had the mattress for three months now and it's so comfortable, I wish I had more time to spend in bed!

Delivered exactly on time, kept informed all the way, very pleased with the reliable service.

First order with FFX, never heard of them before this. Competitive prices compared with other tool suppliers, also promised 24hr delivery on a weekend. Although I'll admit to being sceptical, FFX achieved it. Very impressed, would definitely recommend and I'll be happy to order from FFX again.

Delivery email said parcel left with a neighbour. Card through door said parcel in back porch. Neither is true (we don't even have a back porch) - it was thrown over the side gate, tore on the rockery on the other side and landed in a muddy puddle, with muddy water entering the parcel. Very unhappy with Yodel.

The online service is quick and easy and loan money reaches you very quickly following approval. However, I'm disappointed about the APR offered. Given that I have a very successful credit history with Sainsburys and an excellent credit rating overall, I was offered an APR several points higher than the advertised headline rate. Since the rate is fixed for the duration of the loan, I feel Sainsburys are taking advantage of customers to ensure higher interest returns in the face of constantly-changing interest rates. Very disappointing, given the otherwise good service.

Went to Go Outdoors at Rossington for a Kit Talk with Beaver Scouts in prep for a camp coming soon after. Leah and Paige were great, very patient with the Beavers and the Beavers enjoyed the session immensely, especially being able to 'shop' for camp supplies and see all the tents. Being able to renew our Promise outdoors was an unexpected bonus, as was leaving with a very comfortable new roll mat at a great price for me :)

Great company - good range of games, including board games, and prices are always competitive. Good promotions too, and keep you informed without masses of junk email. Would recommend, especially for board games.

So impressed with Appliance Electronics - ordered a washing machine (Tues) after being messed around by another company for over two weeks, was expecting delivery Fri/Sat, but got a call a couple of hours after ordering to schedule for the next day, and they delivered, literally! Delivery crew Rafiq and Ijaz were excellent, kept us up to date all day with expected times and were very efficient. Throw in free collection of the old machine, and I can’t recommend them enough.

Thanks very much for the excellent service :)

Renewed again through One Call - hassle-free and simple process. Long wait times on the phone but excellent help once connected (many thanks to cl1) and wasn't transferred around. Insurance sorted for another year :)

Service so far is very good, made sure everything was explained and correct over the phone following an online quote. Very good introductory offer as well re. the home emergency and legal cover. Only thing that made it a 4-star rating was key cover not being included as I've had with previous policies (from other providers) and having to purchase this separately - other than that, can't fault the service so far.

No problems with the order or the ordering process, really pleased.

My cover was due to start on 25/8, and I chose to pay annually, as usual. I was told the premium would be taken from my bank on 25/8. I then had a letter by email which said in the first paragraph it would be taken on 25/5, then in the second it said 3/9.
When it still hadn't been taken by 28/8, I contacted Premium Credit to confirm details. They replied the next day telling me the payment was due on 25/8, so they would be setting up the mandate on 29/8 (didn't explain why it was later than when the premium was due/cover was supposed to start) and the payment would come out on 3/8 (yes, it did say August) and then regular payments would resume on the 25th of each month.
I replied, again asking for confirmation of details as I assumed they meant September, but there should only be a single payment. I got the reply this morning to confirm the correct details.
Insure4Retirement seem like a reasonable company, and they were able to offer the higher level of cover I wanted at a good price. I can't comment on them other than that, as I haven't had occasion to test the service offered when a claim needs to be made, but they really need to sort out their payment options, as I seem to recall similar difficulties last year. An option to take payments over the phone would be good, or maybe just a more reliable company capable of writing a single letter correctly and processing a payment on time! I assume I'm covered if I need the insurance before September, but this hasn't been made clear yet either.
I feel I can only give three stars as the payment processing is poor, which significantly drags down what would otherwise have been a smooth experience. In fact, the payment process is so bad, it might even make me look somewhere else for insurance next year.