Malcolm Barnes

Good afternoon Malcolm

How very kind of you to say and we really appreciate the five star score. Enjoy the rest of your day.

⭐️⭐️⭐️⭐️⭐️
Thank you, Steve & the GDF Team

Hi Malcolm ,

Thanks for your patience so far.

I really appreciate you taking the time to share your comments with us, and I’m sorry for any disappointment your recent experience with us may have caused.

While making your booking, please be aware that not all airlines include luggage as part of their standard fare. This means that you may need to purchase luggage allowance during the booking process.

Please be assured the comments have been shared and noted, and will be used as feedback as we continue to improve our service and customer experience.

Thanks,

Maya

Hi Malcolm,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

Hello,

We apologize for all the trouble and difficulty, please accept our sincere apologies for the inconvenience. We will take this in notice and make sure this instance doesn’t take place again.

Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improvise.

Kind Regards,
24|7 Home Rescue Team.

Good Afternoon Malcolm,

Thank you for leaving us such a great review! We have worked hard to provide a great service here at Medicspot. We hope to see you again soon!

Kind Regards,

Becky - Medicspot

Hi Malcolm,

I apologise that your experience with us has not been up to our usual standard. We currently have a limited amount of staff working from our office which has caused some delays but I can assure you that we are trying our best to respond to clients as efficiently as we can.

I can see on our system that you have received updates from two of our staff members since your review.

I hope you are satisfied with the service you received.

Thank you for reaching out to us.

Kind regards,
Trusted Mortgage Claims

Hi Malcolm !Thank you for taking the time to leave a positive review. It is good to hear that Melanie was so helpful and will surely pass onto her. If you think of any further questions before you set sail please contact the Customer Support Team. Stay safe and kind regards, Imagine Cruising Customer Support Team

Hi Malcolm,

Thanks for your review. Sorry that you were unhappy with your sales team member. We will discuss any issues with them to ensure they provide a smoother experience going forward. Motorway doesn't purchase your car directly, but assists in sourcing offers from buyers across the UK market.

To do this we build a profile of your car which takes stock of the condition, history, and specification of the car to ensure your valuation is as accurate as possible before the car is listed for sale. This helps us to guarantee your price on collection, by providing buyers with enough detail up front to make a realistic appraisal in advance of collection.

As stated, we will of course listen back to your calls and provide training to your sales team member where necessary, however we do need to confirm the details you have submitted online prior to listing the car to ensure that everything is correct, and that your experience on collection is smooth.

I'm glad that everything worked out well on collection as discussed with our sales support team by phone however, and that your experience with the buyer was smooth, with no reductions on collection and rapid payment as described. Thanks for using Motorway and all the best going forward.

Kind regards,

James
Sales Support Team Senior

Dear Malcolm, Thank you for review, I have checked your order and I can see you selected the delivery time between 8-6pm. Best wishes Jo

Hi Malcolm.

Pleased to hear how helpful the salesman Steven was.
Thank you for your review.
Regards
Dean