A malicious product and very BAD customer service
Via Amazon I ordered a Soundcore 3 speaker. The coating on the speaker was getting loose after a couple of days. VERY BAD QUALITY.
After sending pictures they send me a return label so I could return the device and they would have send me a new one.
However, after delivery to the post office using their return label the package did not arrive at their office. I have proof of shipment.
Now this is not a problem, normally and you can start an investigation with PostNL. But the customer service is so bad at Anker that they do not understand. I have send them my proof multiple times and told them to contact PostNL. They don't.
I am stuck between a customer support agent that is unwilling and does not understand it and an AI agent on the phone that cannot redirect my call.
An example of a malicious product and very bad customer service
The sound on the speaker was okay.