Simon

We needed a chest of drawers for our little girl's room, but recently we have been really disappointed with flat packed furniture. The quality is never really that great, they're mostly made of MDF and too be honest, they can be as expensive as fully assembled solid wood alternatives.

We found a lovely fully assembled oak chest of drawers for only 20% more than an MDF equivalent flat packed version from Dulumn and decided to give it ago. We ordered Sunday night and it was delivered first thing this morning (Wednesday) by a really nice friendly delivery person. First thing we noticed was how good the packaging was. No polystyrene! We hate polystyrene which all flat pack furniture seems to come in. It was wrapped in brown paper and was held steady by rugged cardboard corners. We also like that it was made in Vietnam and not China for once.

All in all, it's a really lovely unit, which only cost a tiny bit more than MDF flat pack. I don't need to assemble anything, the packaging was Eco friendly and easy to dispose of, and delivery was quick. Perfect.

We will 100% order from Roseland again.

I ordered 4 tyres from Blackcircles, two of which were found to be faulty/out of round, by an independent garage, making the car unsafe to drive.

I contacted BlackCircles 7 days ago and followed up 2 days ago. I was given a ticket number and an explanation that there's a backlog so there might be a delay. Today is the 7th day and I'm still yet to receive any response.

I am not trying to be difficult, I just need this resolved urgently as the vehicle can not be used. Hoping someone can pick this up and help.

I need to return the two Kumho tyres and I am happy to pay extra to receive a more premium tyre.

EDIT 05/02/2026

You sent me the warranty form straight after this review was posted, however, the warranty form you sent has the wrong tyres. I emailed several days ago for you to change the form to the correct tyres and haven't heard anything back. Please can you resend the form with the correct tyres ( KUMHOS )

Back in February we ordered 7 Laurel root balls plus a couple of potted Red Robins. Delivery stated 2-3 weeks but they came in 4 weeks and they ignored most of my emails asking for a delivery update. When they arrived they looked very dry and when we unwrapped the root balls to plant them, they looked so hacked we were very doubtful they would survive. We didn't complain, we just planted them straight away in good compost and put a drip hose on them every day. However, despite our best efforts, they looked worse and worse every day until all the the leaves on 6 of the hedges turned brown. The leaves didn't even fall which suggests to me that the hedges arrived already dead. Instead of complaining to Seagrave, I took pictures and asked for their advice. They replied saying they would replace them. We received the order confirmation for the 6 replacements fairly quickly, but 6 weeks later they haven't arrived and they have ignored every single email I have made and they are not answering the phone. My emails were always very polite and were simply asking for an ETA. All I wanted was one reply to say when they would arrive and I wouldn't have cared if it was going to be another 4 weeks, I just wanted a reply. In my desperation for a response, I told them I would accept a refund if delivering the hedges was too difficult. But still nothing. Each time I emailed both their email addresses.

So, we have 6 dead hedges which would have arrived dead, and Seagrave have £300+ of our money and are not replying to any communication. We now have no choice but to go to small claims court to recoup our money. We took pictures of the hedges each week showing their deterioration and we have 30 other Laurel hedges we bought from other nurseries which are thriving. We're keen gardeners and know what we're doing so it was nothing we had done. I wasn't even going to write a review on here, but I feel now it has dragged on for so long they left me with no choice.

Seagrave, I was going to start the small claims court process on Monday, but I will give you another 2 days to respond. Please either deliver the 6 replacements or refund us by the end of Friday 27th or I will have to assume you have taken our money and never had any intention of replacing the dead hedges you supplied. I will also report you to trading standards for misleading and dishonest business practices.

Edit 03/03/2026

Went to small claims court, they admitted liability, and then went insolvent meaning I have now lost £350+. On their website, "Bill" explains how sorry he is and how he failed, but he didn't explain how he took 1000 customer's money and didn't provide the goods. They strung me along for over a month. They didn't answer emails or pick up the phone. They probably knew they were going under but strung people along and continued to take money. I can't do a chargeback request, I have lost £350+ the £30 admin charge for the small claims court. Bet they got a right laugh out of that.

Basically they did nothing right and then refused to fix their mistake.

We got home and saw a calling card saying our package had been delivered to our neighbour "Andrew" an No.2. Our neighbour is not Andrew and didn't have our package. So I wrote to customer services to ask them to collect it from where ever they delivered it. But after 3 days they came back to say they had delivered it to our neighbour and won't be coming to collect it. 5 days later the person who they had delivered to came to our house to give us our package. It transpired that they had delivered to No2, but No2 in a completely different post code about 100 meters from us. I wrote back to customer services to tell them this but they never replied.

So basically, they aren't able to deliver to the correct address and customer services don't care.

I received my new plate for the front of my BMW after 7 days ( Which is the length of time they said it would take ) The plate looks great and looks fantastic on my car. Price wise, I'm very happy as you can easily pay the same amount for a normal Perspex plate. I chose to go for a metal plate this time due to having to keep replacing my perspex plates, either because they warped in the sun, or cracked because of a stone. All in all I'm very happy.

I have an issue with our Smeg milk frother that I bought my wife for Christmas. Basically, it doesn't work properly, the hot chocolate function never turns itself off and instead froths everything so much that it overspills everywhere despite not going to the max line. We have tried everything. We even filled the jug up half way for the hot chocolate and again, it just kept going and going and going until we had to turn it off manually. I went onto the Smeg site to speak to someone, but like normal these days, you can't. After I didn't get anywhere with the "digital assistant" it directed me to their product fault form. However, you have to select a fault from a list, but our fault is not on there and I can't find a listed fault that is anywhere close. Without selecting, you can't move forward. I feel like they're making it as hard as possible to report an issue. I've already spent an hour to try and see if there is something else we need to try, but in the absence of being able to speak to someone, I'm thinking about returning it to Harrods and instead buying the Hotel Chocolate version. The machine looks nice, but this was a Christmas present for my wife and it's been nothing but a pain. The milk frothing options work fine, but not the hot chocolate function.

They somehow gave my neighbour's address to DPD so the seat was delivered late. My order confirmation had the correct address and I also paid by PayPal so I'm not sure how they got it wrong. When I complained to them they didn't understand what the issue was and then they never replied. When I eventually received the seat it was good and also a good price.

We've just been completely let down by Argos, and it's a shame, because it's one of our first orders. We buy almost everything from Amazon but we thought we would give Argos a try this time.

The most important thing on our order was our Christmas tree lights which we had planned to put on with our children tomorrow lunch. So I placed the order with Argos on Tuesday and selected a Thursday anytime delivery ( Wednesday wasn't available ). I received the dispatch notification today (day of delivery) at 6am, and then 2 minutes later I received a notification to say they won't be able to deliver. No explanation, no follow up, no new date. I called customer service who said that the best they could do was the next day, Friday evening up to 10pm, which obviously, is too late to do our tree. So I asked for a refund and then had to wait 5 minutes on hold to be told I'll be getting a refund in 5 days. I'm now going to have to go out today on my lunch break to try and find some lights in town. I'm also going to put a dispute through Paypal as I am not waiting 5 days for a refund for something that is entirely their fault.

We gave Argos a chance, but never again. We will stick with Amazon as they are a lot more reliable, and delivery is free.

EDIT 08/12/2023
They didn't cancel my order and I didn't receive a refund. Instead they delivered the next day at night which, like I explained, was too late hence why I cancelled. They essentially lied to me. I had also gone out and re purchased everything on the order (£100) from other places, so now I'm £100 out of pocket and have to go through all the inconvenience of trying to get everything returned and probably wait another week for my money back which I can't afford.

Thank you for hassle free ordering and delivery. Even though we weren't in for delivery and forgot to write a note, the guy delivering knew exactly where to put everything safely. The wood is also exactly what I was expecting.

I have been ordering from M&M for the best part of 12 years and have never had an issue. In fact, I think they're brilliant. Delivery has always been fast and reliable (Our Evri driver is good) and I have managed to find some exceptional bargains. Customer service is also very good. I completely messed up an order I placed last night by doubling up on some items and adding others I didn't want. I Facebook message M&M who cancelled the order straight. I will now re-order properly. So all in all, great service and if you look often, you can find high quality clothing for a fraction of the RRP.

First of all, I would like to start off by saying that their customer service respond with acceptable solutions very quickly. But this is now the 2nd order out of 2 that I haven't received.

The first order I tried to place with Blacks was for a birthday present for my wife. It was during Covid lockdown and after a lot of research found a pair of walking shoes. They said due to covid that there would be a delay which I accepted. After about a week they then wrote back to say they actually didn't have the shoes in stock. This was a few days before my wife's birthday. Luckily I found another nice pair from another store who delivered next day.

My 2nd order was just last week. They took a couple of days to process the order before handing it over to Hermes. As soon as I saw that it would be Hermes ( Evri )delivering I knew I wouldn't be getting my shoes any time soon. And I was right, Hermes apparently "lost" them. Ok sure, this wasn't Black's fault, but why use Hermes when they have such a bad reputation? Especially when so many other online stores use DPD who always deliver on time. I have once again had to spend time to find the same shoes from somewhere else. Luckily I found exactly the same pair for £10 less from another online store and they use Royal Mail. Despite the strikes I am a lot more hopeful that I will receive them this time.

Unfortunately, despite their CS being good and issuing a refund immediately, I will never order from Blacks, Millets, or whatever else they call themselves again. I gave them another chance after the first fiasco, but not again.

Really impressed with Grasslands. We ordered 30+ hedges from them, all of which turned up on time and in great health. I also emailed CS a couple of times to ask for advice with both times getting a response from Zach within a day. We will be ordering again from Grasslands later on this year as we're probably going to need another 50+ hedges.

We've ordered twice from Patch and have been happy both times with both the quality of the plants and the delivery time. The 2nd time we ordered there was a small issue with one of the plants. I emailed CS who within a couple of hours offered a suitable solution. We will definitely continue to order from Patch for all our indoor plants.

We ordered 34 plants and trees. 18 days later we have only received 2 plants. This is despite a delivery lead time of 10 to 15 days. I wrote to customer services asking for an update 3 days ago but they are yet to respond. If I haven't received a response by tomorrow I will be requesting that my credit card perform a charge back request.

Fast free delivery for an awesome product that really works. Looking forward to spraying our patio and fences so they look great by spring.

I've been using Music Magpie for many years for both selling and buying pre used Blurays. The service and the prices are great so I expect I will continue to use them for many years to come. Recently I bought a few seasons of the Doc Martin series basically because it is so much cheaper to buy pre used and they work exactly the same as new. So why not :)

I ordered a Karcher K3 pressure washer bundle from Cleanstore after being let down by CarParts4less. The order came quickly and for a very good price. Thank you

I just wanted to say how happy I am with the product and service I received from Bimmertech. I bought one of the Android Auto MMI's to be delivered to the UK and installed it myself. I ran into a few technical difficulties (All my fault) during the installation and setup but luckily Adrianna from tech support was always there over email to point me in the right direction. She always replied to my many emails within 30 minutes with clear concise instructions. Nothing was too much bother.

Now I've got it all up and running I love it. It's made such a difference, especially being able to use Google maps instead of BMW's rubbish nav system.

I'll definitely buy from Bimmertech again

Really happy. I bought a brand new (opened box) galaxy S9 for less than I was about to pay for a 2nd hand one from Music Magpie. It arrived today after ordering it on Sunday and it is exactly as described. I will definitely be returning to buy my wife a new phone.

After being a loyal customer and smart pass member for 4 years, we now feel completely let down by Ocado. They have clearly taken on more customers than their infrastructure can handle, all for the pursuit of greed and sacrifice of customer service.

It's been literally impossible for us to book a delivery slot even though we're paying for a smart pass. My wife is 39 weeks pregnant so being able to have groceries delivered to our door is essential. When you try to contact customer services, you can't as they have turned off live chat and emails.

We have a delivery next week but only because we booked it 2-3 weeks ago. However, after next weeks delivery we will have to go out or sign on with another delivery service.

Even though Ocado clearly can't cope with all the new customers and are letting loyal customers down, they are still accepting new customers. I tried this out by creating a new account which was accepted by Ocado.

What Ocado clearly doesn't realise is, when the restrictions are lifted, the vast majority of these new customers will stop buying from Ocado and will go back to shopping in store. Not only will they lose a lot of these new customers, but they will also lose many of their loyal customers who, like us, have given up

If Ocado was managed properly, they would have put a cap on the number of customers their infrastructure can support while maintaining good customer service. It's the fundamentals of a good supply chain which Ocado has clearly failed on.