I’ve emailed 6 times trying to get a…
I’ve emailed 6 times trying to get a replacement cap for my insulated wine bottle as I’ve mislaid the silicone gasket that makes it airtight. So far, I’ve had one response offering to send me a free replacement cap and asking for my full address. I replied immediately supplying the information requested but, to date, I’ve had no acknowledgement not replacement cap, despite a further 2 emails from me. There doesn’t appear to be a phone number, just an email address to their so called friendly helpful team. I am thoroughly disgusted at their appalling customer services. So, although I love the bottles, I can’t recommend anyone to buy from them as you’re unable to get a response from them if something goes wrong.