Hi Ragga, Thank you so much for taking the time to share your experience with us!

While we are sad to hear that our earplugs weren't the right match for you, it completely makes sense—everyone's ears and sensory needs are beautifully unique.

We are so glad to hear that our team took great care of you via chat and made the entire process smooth, friendly, and professional! Providing excellent support is incredibly important to us, even when a product doesn't turn out to be the perfect fit.

Thank you for your kind words and for giving Loop a try. We wish you all the best on your journey to finding the perfect comfort for your ears!