British Gas Bewertungen 

Just had my annual projection for the new increase from October. A massive £577 or 41.5 %increase over my last 12 months actual usage. Are BG just plucking figures out of thin air so they can inflate the DD to get a free loan?

Appalling company with a culture of dishonesty (presumably encouraged by management). Ombudsman agreed with all three counts of deceit - but I still do not feel any responsibility or corrective action has been taken, Needed to get a EV charger so had to get a smart meter. Short version, the engineer got the reading wrong (I had recorded the reading), they then corrected but the smart reader continued not to work. For a year I repeatedly asked for an update on my bill only to be told I had to wait BG to correct their issues. They they hit me with an inaccurate bill demanding I pay, The individuals were evasive, dishonest and untrustworthy. Through despair, I started emailing after every call. Huge time wasted. BG you are a unprofessional company - shame on you. -

I chose to switch to British gas back in December last year! Don't make the same mistake I did! From December up until July they were under charging me to the point where when I called them to question it. They confirmed that for all 7 month they had been charging me incorrectly so I abruptly left them in anger as this was a catastrophic error. On their website it says that they regularly check you are paying the correct amount which very clearly they weren't. I set up a payment plan on leaving them to join octopus (who are amazing!)

However, on 21st August this year even though i was on a repayment plan, they took just over £965 from me firstly without warning and second, I was on a payment plan from their error so this should not have happened. Since, I have attempted to get an indemnity claim from the bank which they then took back days later and when I questioned them about it, they told me to try again and again declined because they took it back again even though when I spoke to them they said i met the criteria. I then had a debt debt collection number call me and had to explain to them that I am paying this back bit by bit. And every time you ring customer services whom the left hand doesn't know ebay the right hand is doing. All they advise is apply for an indemnity claim which when the back contact them about, they decline it. I have been put into hardship by them and I'm finding it hard to pay my other bills. DO NOT UNDER ANY CIRCUMSTANCES SWITCH TO THIS PROVIDER. THEY ARE IMBECILES. I will be talking this to the ombudsman shortly once their 8 weeks are up and complain.

Hi John, this sounds very frustrating. I can certainly understand your disappointment with the situation. I'm sure we can find someone who can look into this matter if you'd like to get in touch. You can do this by sending us a private message on Facebook, X, LinkedIn, or Instagram with #Trustpilot. Please include a summary of your review and we'll get back to you there. Thanks, Mel

DAY 68
This is the usual mundane, inept response you get from British Gas. Despite contacting them over 20 times, they think once more will make the difference! They put the onus on the customer. What should happen "Mel" is you pull your finger out, look on your data base,phone me up and give me the £250 I am owed. I'll add my account number with the next one star review.However, we all know this wont happen as "Mel" is AI, another example of British Gas putting profit before customer care.
Latest Betting Odds
100/1 resolved this week.
50/1 resolved this month
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Interested to see how AI will respond to this. I'm guessing the standard same as the intro!

This is a follow up from the poor customer service that I received for my boiler during July and August. It took eight visits to repair the boiler due to the incompetence of British Gas. They recommended that the boiler required a Power Flush which costed £925. They have now admitted that my boiler did not require it. I have written to British Gas management requesting a refund. Surprise, surprise they have not responded to my requests. It's an absolute disgrace. I have been a loyal customer for over 12 years. I would never ever recommend British Gas to anyone. Completely clueless.

The British gas employee was excellent. Very respectful to elderly customer. He akso discussed things with us.

British gas hiked my electricitymeter reading by setting the baseline reading to 0 and now they are charging me more than £686.19 for July only whereas my monthly cost is around £60 to 70 and my meter has not been changed since 2024.
They have not resolved my complaints so far.Waiting for their reply.whenever you talk with a customer service staff they always say they will report it to back office and are useless.And you dont get any opportunity to contact anyone senior who can solve the issue.

Call out response was quick, problem fixed quickly

Engineer was so good explained everything he had done and why have used this service for many years 10out of 10 for great service

I think the service is good just wish the smart meter reader would have read my usage in real time like my old one did.

Very pomppl

Excellent work, clean and tidy.

Really helpful engineer. Very polite, explained everything and went the extra mile.

From the start of this job everything went smoothly I received messages when materials were due,when scaffolding was to be erected and when the engineer was due.He came did the job in good time,tidied up and explained everything Two days later all rubbish was gone and scaffolding removed the same day the engineer phoned to check all was OK.

From the 1st contact with British Gas everyone has been polite, very professional and very helpful. From the apprentice engineer, engineer and sales adviser.

British Gas are very helpful and understand our needs.
Engineers are very thorough.

Really pleased , explained everything they were doing ,neat and tidy good job .

An emergency. Booked online and arrived within an hour. Great service and went extra mile, literally to get the part tgat was none standard. Friendly engineer, who explained what was doing and a few extra things completed to make set up more efficient.