Bought 2 pairs if glasses for my husband which are amazing they are so light and unbreakable because all the other cheap ones I've got him in the past have broken, the only thing I would say is it do... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Chinese scammers! Selling the same crappy Chinese rubbish that you can buy on ebay for a couple of quid for £30+ Only works for a day or two and then is completely useless. The 30day money back guaran... Mehr ansehen
Unternehmen hat geantwortet
I ordered light up sliders not arrived and tracking doesn't recognise the number emailed twice no reply guess won't turn up as been quite a long time since they said it had been posted won't bother... Mehr ansehen
Unternehmen hat geantwortet
Very poor customer service. Bought a massage ring that did not work. Wouldnot give me a refund or allow me to return. Do not buy from them They today have said they will resend a new one. So much... Mehr ansehen
3,1
Akzeptabel
240 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great customer service experience
19. August 2026
Bewertung ohne vorherige Einladung
Seamless helpful
Great communication, quick to process my order and seamlessly helped when I needed a size exchange.
19. August 2026
Bewertung ohne vorherige Einladung
Dealt with problem quickly and…
Dealt with problem quickly and efficiently very happy with the results and thank you Lucy who dealt with my problem
17. August 2026
Bewertung ohne vorherige Einladung
Scam website do not use!!!
Scam website do not use!!!
My father in law of 82 placed an order for what he thought were decent quality items but when they arrived they were plastic shipped directly from china
Discussed with the company who refused to issue him a refund and insisted he either paid £35 to return back to them or another £5 for a replacement
After much discussion refused to refund his £38 order
Do not use this company!!!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@loungon.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Service I received was very good
Service I received was very good. The items were good but sadly didn’t fit. Contacted customer service who refunded me extremely promptly which I appreciated very much.
15. August 2026
Bewertung ohne vorherige Einladung
Goods took ages to arrive and missing a…
Goods took ages to arrive and missing a vital part. Emailed with little response.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@loungon.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
COWBOY'S
Cowboy outfit ordered a dash cam and other item states its been delivered and it hasn't trying to get hold of someone to speak impossible do not buy from this company avoid at all cost BEWARE..
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@loungon.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Excellent
Ordered a jelly bra but wasn't expecting it to be supportive. It's great and just received a second ordered of 3 more. No complaints from me
8. August 2026
Bewertung ohne vorherige Einladung
I had a query but it was sorted out…
I had a query but it was sorted out very quickly and professionally
16. Juli 2026
Bewertung ohne vorherige Einladung
Electric shaver
I bought a electric shaver. It took too long to arrive, it does not work like it shows in the ai videos, used ONCE and stopped working. Sh*tty product!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@loungon.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Awful quality and arrived damaged
Awful quality and arrived damaged, so trying to get a refund but no luck to date.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Valued Customer,
Thank you very much for taking the time to provide us with your feedback.
We sincerely apologize that your package was damaged during transit, resulting in the product being unusable. We fully understand the inconvenience and disappointment this has caused you. Ensuring that your product arrives in perfect condition is our fundamental responsibility.
Please send your order details and relevant photos to our customer service email address: service@loungon.com. Our professional customer service team will prioritize verifying and processing your request within 24 hours of receiving your email and provide you with the best possible solution.
We kindly ask you to give us an opportunity to make amends. We will handle this matter properly until you are completely satisfied. Thank you again for your trust and patience.
Don't buy anything from them
Don't buy anything from them. You won't get a refund as advertised on there website. I wanted to return 2 x binkinis. No return option on the website. When contacted them, recieved delayed responses and then rubbish replys with no comment on how to return and recieve a refund. They don't deserve a 1 star. Had to pick that so I could leave a review.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@loungon.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
CHEAP AND NASTY. I ordered five pairs of 'cotton mix…
I ordered five pairs of 'cotton mix stretchy' capri pants. Non crease'.
What arrived were 5 pairs of viscose, non stretchy very creased shorts
Cheap and nasty
They have declined to answer my emails for the details to return for a full refund
DO NOT BUY THEM
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Good quality and comfortable bras
Waited a while for these bras but they are really nice, comfortable and good quality.
30. Juli 2026
Bewertung ohne vorherige Einladung
Fast service
Fast service, knowledgeable staff and speedy refund.
Thank you Loungon
29. Juli 2026
Bewertung ohne vorherige Einladung
Rubbish
After posting this review they got back in touch to offer me half my money back. A shame it takes a poor review for them to offer a refund!
Ordered strapless bra - when it arrived quality poor, fitting poor, no support at all from the bra, just not fit for purpose. When I asked how to return was told it wasn’t worth returning as I would have to pay postage but they’d offer me 20% off my next order!! Wouldn’t order from them again - terrible product and poor customer service.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@loungon.comwith your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
This website is a scam
This website is a scam . No goods arrived after them saying it’s been delivered and then don’t want to be helpful at all . Avoid avoid avoid
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@loungon.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
Bra not as good as shown
Good customer service, disappointed on the bra that I ordered, definitely doesn't look or do as promoted.
27. Juli 2026
Bewertung ohne vorherige Einladung
VERY POOR/NONE EXISTENT CUSTOMER SERVICE
Ordered some shoes, on 8/7/26 and received 15/7/26, that are not as flexible as seen in advert and I needed the flexibility for comfortable fitting shoes. I am trying to return them. Have emailed the company several times and they’ve not had the politeness to respond (bet they do for this one!!) I DO NOT WANT THESE SHOES AND AM NOT GOING TO PAY FOR SOMETHING I DONT WANT. If they give address I’ve already messaged than thanks, but you don’t reply to that. All I want is a return address-not much to ask!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@loungon.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
SHOCKER !
SHOCKER ! having posted a negative review of Loungon, I was subsequently asked by Trustpilot to add details to my review. I have done that & was offered by Maeve (Loungon) to send what I originally ordered. I then received a 2nd email (from Cheese) telling me they’d send a refund, not my order.
This company is a complete joke, use them at your own risk !
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Loungon
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@loungon.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
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