Flight Centre Bewertungen 

Awful service and complete rip off. I needed to change my flight and they were trying to charge me double the cost of booking a new one with the same airline - which if the booking was made direct would have been a minimal cost to make the change. Steer cleer.

Literally the worst. Wish I went with booking.com as having my details stolen would have been less stressful than dealing with these jokers. Just don’t book through flight centre. Their customer service is garbage.

I received a flight centre gift card as a gift and decided to use it to fly myself and my brother up to see my mum for some holidays. I ended up being unable to book both flights at the same time as my brother was returning two days before I was and the website was unable to accommodate. Instead I had to book both flights individually, which attract TWO $30 ($60 total) booking fees. I attempted to go and ask an in-store agent to book the flights and they were actually MORE EXPENSIVE to book in-store.

After getting back home to book the flights, I booked the first and then the second booking was cancelled mid-click. I was sent back to the starting screen and the flight was suddenly $37 MORE EXPENSIVE. The website cancelled my booking then sent me back to the starting page to CHARGE ME MORE MONEY FOR THE SAME FLIGHT. This made the flight almost $100 more than expected before "fees".

Utterly ridiculous and a borderline scam if not outright illegal activity.

Booked a trip to Bali and followed the link on their paperwork only to find the link went to a 3rd party visa company who charged $450 for 2 visas. I rang Flight center in Livingston WA and was basically told too bad and my fault. Why would they put links into an itinerary that do this…perhaps they get a kickback im guessing. Effectively out of pocket $350 (visas are only $50 each). Their people are deceitful and i would give a zero star rating if i could. Spoke to manager who told me dont use them again when i told her of what happened. Shocking service and will never ever use them or say a good word about them again.

Sam Limerick in Westfield Carousel the lady that handle my trip is just sooo helpfull , friendly and has always have time to talk and answer all about my concerns . Im very very happy for the service. Thank you so very much Sam for everything your fantastic❤️

We used Flight Centre because we were busy with work and thought paying a premium would make our family europe holiday easier. Unfortunately, it caused more stress than if we had booked it ourselves.

Our children were booked separately from us on the final international flight home from brisbane to singapore - We clearly didnt triple check the details in itinerary so felt they pointed it back to us but who travels 4 hours apart and then also managed to have separated seats from each other.

For one internal flight in europe no seats had been selected for any of us, so we were spread across the plane. We would have paid for seat selection but were not offered this.

We also bought Austrian F1 tickets through Flight Centre, but they were not provided until less than 24 hours before the event. Our viewing spot was against a fence with a restricted view. We still await their response after 1 1/2 weeks…

Given the significant cost of this trip, the lack of attention to detail was extremely disappointing. I would never use Flight Centre again. Sophie tried her best to assist but had limited options.. save your $60k and book it yourself.

Flight Centre left me stranded in Uganda. My flight was cancelled because of the conflict in Iran. Qatar Airways sent the refund to Flight Centre in March. Flight Centre still have my money, don’t reply to emails or answer the phone. 16 weeks ago I was told that it could take 8-12 weeks max to receive my refund. It’s now been 16 weeks. Flight Centre are liars. Do not use this company.

I needed help with a booking but no one returned my call.
The prices showing on their website have additional hidden fees.
Their app is not user friendly and is very frustrating to navigate.
Beware before you book!

I would rate zero stars if possible. Booked a total of 9 flights on our big trip and the only things that ever went wrong were with our flight center bookings. To start, after making a small mistake on my name. Flight center offered to fix it if I paid one and a half times the price I originally paid on to of the original price. When we rejected that option latam took care of it in the airport in 10 minutes for free. Then on two of the next 3 flights they offered no boarding pass for my girlfriend (booked together) and she spent about 3 hours on the phone trying to resolve with no resolution. Again the airlines helped at the airport but we couldn't choose her seats ahead of time so we couldn't book seats together. Every time there was a problem trying to use the airlines online sites, we found it was because we booked through flight center. Never again

Disgusting business ethics. Quoted me $650 for flights which were $300 direct of Virgin because I was using a $370 credit I held with them which had a clause requiring the new flight fees to be higher not including their additional booking fees??

Warning ! Don’t ever book with flight centre don’t ever buy flexi tickets it’s a scam. You waste the extra money as they can’t accommodate you. They have no way to change as it is up to the airline if they do or not flight centre can’t guarantee anything. Also most customer service people English is not first language 3 hours on the phone with someone who had no idea what I was asking

Recently, we had booked a flight from Bengaluru to Sydney, with a stop in Singapore Changi airport, via Singapore airlines. On flight centre, we had found a flight for 4500 AUD for a family. The flight we had booked from Bengaluru to Singapore was Singapore airlines, but the flight from Singapore to Sydney had been booked by scoot, a budget, uncomfortable airliner operated by Singapore airlines. It had told us this AFTER we had paid, with no sign of scoot anywhere when booking the flight in flight centre, and we had to pay the full price, as if it was two Singapore airlines flights!
We tried customer support, and they were no help, we waited for two hours, and nothing.
Never use travel agencies, book from the airliner itself, very disappointing flight centre.

Based on my experience, I can’t recommend booking through Flight Centre’s online platform. After completing my vacation booking, I did not receive any confirmation. I made multiple calls, stayed on hold, and left callback numbers, but no one responded.

I then emailed their web bookings support and was informed they could not assist and was given another number to call. Unfortunately, the same issue occurred again—no response despite leaving my contact information and waiting on the line.

After four days, someone finally returned my call. He was helpful and escalated the matter to his supervisor, Brian Fraser, who also assisted. It was only because of their intervention that I chose not to cancel the transaction.

However, the difficulty in accessing support after payment has significantly reduced my confidence in their online booking service. Given how time-sensitive travel issues can be, I would not book through Flight Centre online again. If support is this hard to reach after payment, I don’t feel confident they would be dependable when plans change or problems arise.

*******Update 1 week before travel***********

My original return itinerary was Tokyo to San Francisco and then San Francisco to Edmonton. Air Canada later changed the booking, and the San Francisco-to-Edmonton segment disappeared, leaving my return itinerary ending in San Francisco instead of Edmonton.

Air Canada advised that they could not correct the booking because it had been issued through Flight Centre. I then contacted Flight Centre for assistance and was sent between different phone numbers and departments. 1-833-665-6823 number told me they had no access to Flight Centre Vacations bookings and directed me to call 1-888-234-7155. That number then told me to call the original number again. When I called back, I was again told they could not help.

As a result, I spent hours on hold and was repeatedly calling two departments, while no one accepted responsibility for correcting an incomplete international itinerary.

This is exactly the type of time-sensitive travel issue that a booking agency should be able to resolve quickly. The difficulty in obtaining support after payment has significantly reduced my confidence in Flight Centre’s online booking service.

I would not book through Flight Centre online again. A travel agency should provide reassurance and assistance when plans change, not leave customers caught between the airline and multiple internal departments with no clear ownership of the problem.

I recently was unfortunate enough to have dealings with The Flight Centre I googled Emirates whom I normally fly with and was given a phone number on line which turned out to be The Flight Centre I wanted to stay in Dubai then Bangkok and then onto Chiangmai the issue was I thought was dealing with Emirates Flight Centre and I have paid double what I should have paid, my friend and his wife flew from Dublin which is way further than my flight start point of Newcastle upon Tyne and paid the same for return flights as I did for one way and they will stay in the hotel in Dubai on the return journey too.
Being a 72-year-old pensioner and not really very computer literate therefore I may have been easier to scam.
I have now raised the matter with Saleha Bagum the lady that I dealt when making the initial booking with and basically been fobbed off, I am now going to start a fight through the courts to recover my loses
I intend to name Saleha Bagum as the contact for the court documentation,
I suspect they do this a lot to unsuspecting customers

I had booked airline tickets through flight centre Westfield carousel. I was fortunate book it through their consultant Kristy-Lee Francis. She helped me through everything and patiently answered queries. I would not hesitate to recommend Flight Centre Cannington because of Kristy-Lee and her support. She was most knowledgeable .

I wont bother with Flight Centre ever, ever again.
1 error - it was cheaper to forfeit the tickets & buy new ones!
Gimme a break.
If you want the best deal, no hidden fees or surcharges, just go to the airline directly.
I will be advising everyone I know to do the same.

たぶんこの会社のオペレーターは全員AIです。話が通用せず、会話が成立せず、彼らは何度同じことをどれだけ丁寧に話しても内容を正しく理解できない無能しかいません。彼らは簡単な話すらまったく別の意味で解釈します。頭が悪いとかのレベルではなく、もはや人間ではない。

私の友人はチケットを勝手に取り消され、往復のチケットのうち返金してもらえるのは半分だけでした。
同じように予約を取り消された私の方は予約を変更してもらえましたが、未だに予約変更が完了したという連絡が届きません。今日中に連絡するといって3日が経過しました。歴史に残る最悪な悪徳企業です。

This company is fraud . Please don't trust and never book .they did scam with me

Jayden Wheatly, Rockhampton Branch is what went wrong 😪😪😪😪

Kim is amazing! She listens, is friendly, honest and helpful. Changed anything
I wasn't sure about, came back with solutions.....I can't thank her enough. Wish she was coming too!!