Schlechter Umgang mit Künstlern
Mein Kunstwerk wurde retourniert und kam beschädigt zurück. Artfinder übernimmt weder die Kosten für den internationalen Versand noch für die beschädigte Ware. Ein reines Minusgeschäft. Sehr enttäuschende Erfahrung mit dem Support-Team. Da gibt es deutlich bessere Alternativen!
Antwort von Artfinder
Hi Marie,
Thank you for your review. We're sorry to hear you were unhappy with the outcome.
While discussing this matter with you, we reviewed both the return reason and the condition of the artwork. After comparing the listing images with the customer's photographs, we reviewed the case fairly, which supported the customer's return claim. Under our policy, customers may return artwork within 14 days if they are not satisfied, and Artfinder covers the cost of these returns on behalf of artists which we did. Unfortunately, a reimbursement for outbound fees would only apply for certain return requests, which we advised you via email.
We also reviewed the markings on the back of the artwork to assess whether a carrier claim could be raised to assist with this. However, these appeared consistent with studio materials from the creation process rather than damage sustained during transit.
We appreciate your feedback and the opportunity to advise your concerns. If you would like to continue discussing this further, please do contact our Support team at sellers@artfinder.com.
Best wishes,
The Artfinder team