PETER NUGENT

I can’t imagine a worse customer service experience than dealing with Voya Financial for a 401(k). Their front-line support is offshored to a call center in the Philippines, and the representatives are completely unhelpful. They can’t answer basic questions.

Pro tip for anyone forced to use Voya: Skip the front-line reps entirely and immediately demand to speak with a manager. Supervisors have far better English fluency and actual knowledge to resolve your issue. Front-line phone support is so useless here that Voya should replace it with AI immediately.