Problems with BTC payouts
Hello,
I have two machines with Oneminers, all relatively new.
Here is my experience with BTC payouts:
1) I requested a payout on November 1, 2025, the payout was made on November 2, 2025, the payout was made according to their stated terms within approximately 24 hours.
2) I requested a payout on December 8, 2025. Today is December 14, 2025, and the BTC is still nowhere to be found. I have already written to their technical support twice. The first time, they wrote back saying that the payout had to be verified and that it would take several days. The last time, on Friday, they wrote that my request had been forwarded and that I would be informed. Since then, still nothing.
In both cases, the amounts were relatively small, equivalent to about $50, paid to the same BTC wallet address.
What has been your experience with BTC payments from Oneminers recently?
2) The BTC withdrawal requested on Monday, December 8, arrived in my wallet on Monday, December 15, 2025, in the afternoon. That is, one week after the request was made and two reminders to technical support.
Antwort von OneMiners
Thank you for sharing your experience. We appreciate your patience and want to address the delay you experienced in December.
Our stated terms are 24 to 72 hours for BTC withdrawals. The seven-day delay on your December 8 request was unacceptable, and the lack of communication from our team made it worse. We fell short on both counts.
BTC withdrawals sometimes require verification, especially for new accounts or larger amounts, but that doesn't excuse the wait or the silence. We should have kept you informed throughout the process and provided a clearer timeline.
We're working to improve our withdrawal verification process and response times so customers aren't left waiting without updates.
If you experience any issues with future withdrawals, please reach out to our support team at https://oneminers.com/pages/support-request. We'll make it a priority to get you answers and resolution quickly.
Thank you for your continued trust in OneMiners.