Antwort von Loop Earplugs
Hello there,
Thank you so much for being a loyal member of the Loop community and for sharing your history with our Quiet 2 earplugs!
We truly appreciate you taking the time to provide such detailed feedback regarding your recent experience with our sleep mask and our customer service team.
We hear you completely regarding the condition of the Velcro fastener upon arrival and the steps requested for the return process. We also fully acknowledge your current situation with work and your upcoming travels, as well as the absence of a printer, which makes traditional returns more involved. Your willingness to provide photos and videos as an alternative is a testament to your commitment to finding a resolution, and we value that proactive approach.
It is our goal to ensure that every interaction is as flexible and supportive as possible, especially when a product does not meet our high quality standards. We want your experience to be seamless and helpful, reflecting the high regard we have for our customers.
We would love to help you further and find a more convenient path forward for you. We have sent you a request so we can continue with your follow-up through email and ensure this is handled with the understanding and care you deserve.
We look forward to connecting with you there!