Huth

Good afternoon, many thanks for your feedback and comments. It was lovely to hear that our sites met and exceeded expectations however I was sorry to read of the issues you experienced with the Wi-Fi on Site.

The challenges we face with the infrastructure in an outdoor environment is greater than providers such as fast food restaurants and libraries, as it is far easier within a confined space. The topography of sites together with the weather, tree screening and the amount of users accessing the often limited rural broadband bandwidth, are all factors which could affect guest experience.
This means the Club has two main challenges – investment in the infrastructure and transparency as to the quality of Wifi on each individual site. I am pleased to confirm that the Club have partnered with BT to roll out an upgrade of the UK sites network Wi-Fi over the 2021/22 seatons.
Each site will be upgraded to an 'uncontended' 100mb private Wi-Fi circuit, which means the sites will benefit from a dedicated Wi-Fi circuit and higher, faster bandwidth from BT, the Wi-Fi will not be shared by any other users other than guests and staff on site. Details are available on our website. Our service provider is Freshwave, therefore, the process for purchasing Wi-Fi on site remains the same. I am also pleased to advise the prices have been frozen since 2020, therefore, guests will get a better service for the same price.
I would like to thank you once again for posting your review and I do hope you are able to enjoy this service, if needed, on Club Sites in the future. ~ Rachel

Sehr geehrter Herr Huth,

vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen unser Service gefallen hat. Nochmals vielen Dank für die Rezension und dafür, dass Sie unser Kunde sind.

Mit freundlichen Grüßen,

Ihr Kundenservice