Brian rafferty

I have been using Treatwell for almost two years and, up until recently, I genuinely thought the platform was fantastic. I accepted the very high fees — 35% commission, 20% VAT, plus card/admin charges — because I saw it as a worthwhile cost for bringing in new clients and protecting my business with a cancellation policy.

Unfortunately, my recent experience has completely changed my opinion.

I have a 48-hour cancellation policy in place through Treatwell. However, one of my clients was somehow able to cancel just 27 minutes before her appointment and received a full refund. This left me with absolutely nothing, despite paying Treatwell significant commission fees specifically to protect bookings and cancellations like this.

As a small business owner, this is incredibly disappointing and unacceptable.

What has frustrated me even more is the lack of customer support. I have contacted Treatwell several times asking for clarification and a breakdown of payments. I was told I had been paid correctly, but when I checked the reports myself, it showed only two of my three Treatwell clients had actually been processed for payment that week.

Trying to get hold of an actual person has been almost impossible. Everything now feels automated and AI-driven, with very little genuine customer care or accountability.

It’s a real shame because the platform used to feel supportive and professional. Sadly, the customer service standards have dropped dramatically.

If you are a small business considering using Treatwell, I would strongly recommend thinking carefully before signing up. The fees are extremely high, and if something goes wrong, getting proper support appears very difficult.

Great experience, fast organised delivery and installation. Installers were super friendly and my new washing machine is amazing

Love love love, amazing prices and customer service

I recently placed an order with Reiss and was informed that it would be split, with a jacket delivered first and the remaining two items to follow at a later date. I was later advised that the second part of the order would be delayed, which was absolutely fine.

However, I then received a very confusing email suggesting that I may need to reorder the remaining garments. There was no clear explanation, no confirmation that the items were out of stock, and no guidance on what steps I was meant to take.

As a result, I contacted Reiss via the Contact Us page using both the WhatsApp chat and email, but I’ve had no response. In the meantime, the money for the two undelivered items has not been refunded, leaving me unsure whether the items are still coming, cancelled, or require reordering.

I shop with Reiss regularly and have always found the clothing to be excellent quality, which makes this experience particularly disappointing. Unfortunately, the online customer service and communication on this occasion have been very poor and not up to the standard I would expect from the brand.

I’m still waiting for clarification and a resolution.

I started my Mounjaro journey with MedExpress in February and they’ve been fantastic ever since. I was tempted away by a cheaper offer from another company, but quickly realised that lower prices often mean poor service.

MedExpress has always been prompt, reliable, and easy to use. I highly recommend them — you can trust their service completely.

First time using this company and very disappointed. I ordered two Mounjaro pens, but after taking my payment, I was told the option wasn’t available and that I’d have to wait up to 10 business days for a refund. The prescription itself was also delayed, and only after I chased by email did it finally get sent out.

Overall, the process felt unprofessional and the customer service poor. Prices may look competitive, but I’d rather pay a little more for a reliable service. I won’t be using Right Angled Pharmacy again.

Love this, in one of those people who’s cold then gets too hot. This is perfect as it can be stored in a backpack but is warm enough to keep you cosy. A must have

Signed up looking forward to building my business. I was emailed saying welcome and then would be contacted by a manager to arrange a plan of action and to go over things. After 2 weeks of no contact I contacted them to cancel, then told I could upgrade and then arrange a meeting. All that was done was someone has followed random accounts, to the extremes that I couldn’t follow real people as the limit was hit.
Don’t waste your time or money

Liam has been great, I’m not technical at all but he’s been patient and helpful. Thanks

Really disappointed, this is supposed to be luxury but I’ve had better cleaning and scented from a budget own brand. Save yourself money and don’t bother

Just started using this service and love it!!!! Brings me back to being a kid

Second time using this company, amazing service and quality product

I am delighted with my blinds, everyone also compliments them. Fast well packaged delivery.
I did see some bad reviews but honestly I can’t thank you enough they are amazing

Ordered a pair of trainers with a 20% off code, arrived and were slightly too small. I wanted a simple exchange to the bigger size. Honestly the drama caused isn’t worth the initial purchase, I’m awaiting a refund, let’s hope this is a easier process. Gone are the days of good customer service

Second time using this company, speedy payment!