I wish these products worked for me but sadly, I’ve bought two different creams and both have severely hurt my skin. The rescue balm made me intensely itchy and the zinc actually broke my skin barrier which lead to bleeding. I’ve given 3 stars to reflect my experience but I do believe in their ethos and I do like that they’re 100% natural and smell good but I’m very dissatisfied with the extreme reactions and no improvements.
This company is a scam. To keep to the point, I have tried to make contact with customer services since December 2025 as I was having trouble accessing my account to actually cancel their subscription. I was either repeatedly ignored or they would pretend to answer by asking me to email them, which I did, but I would never get a response to sorting out my issue. Due to this, I had to ask my bank to block their details from deducting money from my account. And what did Puure Filters do? They manufacture different details to take an unauthorised payment. I have no product from them. This is fraud. And now I have the headache and emotional stress of taking legal action against this fraudulent company.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Puurefilters
Hello,
We are very surprised to read your comment and we would like to clarify the situation immediately. Our company absolutely does not falsify anything. It is technically and legally impossible for any merchant to "falsify bank details" to force a charge through a bank.
If charges occurred, it is because you signed up for a subscription during your initial purchase. Before every single shipment and renewal charge, our system automatically sends out reminder emails. Furthermore, all options to manage, pause, or cancel your subscription are completely available in self-service at any time directly on our website.
We take customer service very seriously and we never leave a message unanswered. If you attempted to reach us without success, there was likely an error in the email address used, or our replies ended up in your spam folder.
Unfortunately, under this username and without your account details (full name, order number, or email address), it is impossible for us to look up your file.
We kindly invite you to contact us directly via our official customer support channel so we can investigate your history and sort this out for you as quickly as possible.
Two stars due to shocking lack of communication and customer service. I reviewed my item, and it appears to work however, since day one I’ve been having issues with my account and after multiple attempts to contact someone to help, I’m now being ignored. This has been going on since 11th December. Another customer used the word “entrapment” and I have to say this is now my experience to keep customers signed upto their subscription. The sad part is, I likely would’ve continued to buy their products if their customer services actually existed. You can’t run a business without basic interaction with customers. I don’t recommend buying from this company.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Puurefilters
Hello Niki,
Thank you for taking the time to share your experience, and I am truly sorry to hear of your disappointment.
I completely understand your frustration, and I sincerely apologize for the lack of communication and response from our customer service department. This is absolutely not the type of service we want to offer our customers, and I regret that you had such an experience.
I am committed to personally handling your case. To resolve your issue quickly, could you please send us an email to customercare@puurefilters.com, including your order number and describing the problem you are experiencing with your account? We will do everything we can to respond as soon as possible and find a satisfactory solution for you.
I am sorry that you felt our company did not take care of its customers. We will take your feedback into account to improve our service in the future.
Thank you for your patience, and again, I apologize for this situation.