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Accessibility Overview

Workplace

Plan Cards

Basic

  • Meetings
    • 40 minutes per meeting
    • 100 participants per meeting
  • AI Companion
    • Limited in-meeting use
  • Team Chat
    • Instant messaging
  • Phone
    • VoIP calling
  • Scheduler
    • 1 personal booking page
  • Whiteboard
    • 3 editable whiteboards
  • Clips
    • 5 two-minute clips
  • AI Productivity Suite
    • Unlimited manual creation and edits
    • Limited AI capabilities
  • Mail
    • Connect Gmail/Outlook in Zoom
  • Calendar
    • Sync Google/Microsoft calendars
  • Tasks
    • Surface, manage, and complete tasks
  • Hub
    • One place for your Zoom files

Pro

Best for personal use or small teams.

  • Meetings
    • 30 hours
    • 100 participants per meeting
  • AI Companion
    • Unlimited in-meeting use
    • In Zoom Workplace and on the web
    • (My Notes) for Zoom and third-party meeting platforms
  • Video Management
    • Group videos in channels (25 unique viewers)
    • Zoom recordings, Clips, and uploads
  • Canvas
    • Unlimited file attachments
  • Clips
    • Unlimited clips
    • Custom avatars (3 mins per month)
  • Mail
    • Zoom Mail
  • Calendar
    • Zoom Calendar
  • Cloud storage
    • 10 GB per user
  • Live Chat Support

Business

Best for larger teams.

  • Meetings
    • 300 participants
  • Scheduler
    • Unlimited booking pages
  • Whiteboard
    • Unlimited whiteboards
  • Extras
    • SSO, managed domains
    • Multi-region storage and media control
    • Device management
    • Information barriers and other policies
    • Archival and data loss prevention APIs

Enterprise

  • Meetings
    • 1000 participants
  • Phone
    • Full-featured PBX
  • Webinars
    • 500 attendees
  • Rooms
  • Workspace Reservation
  • Visitor Management
  • Translated captions
  • Add-ons
    • Customer managed key
    • Hybrid cloud
    • Contact management network

Comparison

License Count

Each plan has specific limits on how many users can be assigned meeting licenses or other user accounts.

Meetings

Simplified video conferencing and messaging across any device

  • Meeting duration

    • basic: 40 mins
    • pro: 30 hours
    • business: 30 hours
    • enterprise: 30 hours
  • Participant capacity

    • basic: 100
    • pro: 100
    • business: 300
    • enterprise: 500+
  • Recording

    • basic: Local
    • pro: Local & 10 GB cloud (per license)
    • business: Local & 10 GB cloud (per license)
    • enterprise: Local & Unlimited cloud
  • Unlimited meetings

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Automated Captions

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Telephone dial-in

    • pro: Toll-based
    • business: Toll-based
    • enterprise: Toll-based
  • Screen sharing

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Breakout rooms

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Virtual background

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Personal Meeting ID

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Host controls

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Co-Annotation on screen share

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Remote keyboard & mouse Control

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Multi-share

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Waiting room

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Built into Zoom for home devices

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Pin multiple people

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Spotlight multiple people

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Filters

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Polling

    • pro: true
    • business: true
    • enterprise: true
  • Co-host & alternate host

    • pro: true
    • business: true
    • enterprise: true
  • Assign meeting scheduler

    • pro: true
    • business: true
    • enterprise: true
  • REST API

    • pro: Pro REST API Rate Limits
    • business: Pro REST API Rate Limits
    • enterprise: REST API Rate Limits
  • Skype for Business (Lync) interoperability

    • pro: true
    • business: true
    • enterprise: true
  • Streaming

    • pro: true
    • business: true
    • enterprise: true
  • Reporting

    • pro: true
    • business: true
    • enterprise: true
  • User management

    • pro: true
    • business: true
    • enterprise: true
  • Admin portal

    • business: true
    • enterprise: true
  • LTI integration

    • business: true
    • enterprise: true
  • Recording transcripts

    • pro: true
    • business: true
    • enterprise: true
  • Branding

    • business: true
    • enterprise: true
  • Managed domains

    • business: true
    • enterprise: true
  • Language interpretations

    • pro: true
    • business: true
    • enterprise: true
  • Custom Mail Domain

    • business: true
    • enterprise: true
  • Avatars

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • In-meeting reactions

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Appearance touch up

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Original sound for musicians

    • pro: true
    • business: true
    • enterprise: true

AI features

AI features features are not applicable to users with Basic permissions on paid accounts.

  • AI note-taking

    • basic: 3
    • pro: Unlimited
    • business: Unlimited
    • enterprise: Unlimited
  • Speaker identification

    • basic: In Zoom Meetings
    • pro: In Zoom Meetings
    • business: In Zoom Meetings
    • enterprise: In Zoom Meetings
  • Cross platform support

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Meeting summaries

    • basic: 3
    • pro: Unlimited
    • business: Unlimited
    • enterprise: Unlimited
  • AI chat in meetings

    • basic: 3
    • pro: Unlimited
    • business: Unlimited
    • enterprise: Unlimited
  • AI queries in the side panel

    • basic: 20
    • pro: Unlimited
    • business: Unlimited
    • enterprise: Unlimited
  • AI queries on the web

    • basic: 20
    • pro: Unlimited
    • business: Unlimited
    • enterprise: Unlimited
  • Agents

    • basic: false
    • pro: false
    • business: false
    • enterprise: false
  • Agentic search

    • basic: 10 total files with 10 MB/file plus 3 Zoom Meetings
    • pro: 10 searches per month for Microsoft and Google sources
    • business: 10 searches per month for Microsoft and Google sources
    • enterprise: 10 searches per month for Microsoft and Google sources
  • Workflows

    • basic: 10 runs
    • pro: Basic workflows only
    • business: Basic workflows only
    • enterprise: Basic workflows only

Video Management

  • Group videos in channels

    • pro: 25 unique viewers
    • business: 25 unique viewers
    • enterprise: 25 unique viewers
  • Zoom recordings, Clips, and uploads

    • pro: true
    • business: true
    • enterprise: true

Team Chat

Chat allows you to easily send group text, files, screen captures, code snippets, voice messages and images. Text can be formatted and users can share GIFs and emojis as well. Presence displays whether chat participants are active on desktop or mobile devices, or busy in meetings.

  • Persistent meeting chat

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Direct, Channel, or Group Chat

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Message and file history

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Find people, channels, and files in search

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Application Integrations

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Secure file sharing

    • basic: true
    • pro: true
    • business: true
    • enterprise: true

Phone

  • VoIP calling

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Unlimited internal calling

    • enterprise: true
  • Metered outbound calling

    • enterprise: true
  • Unlimited outbound calling

    • enterprise: true
  • Industry-leading HD call quality

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • 24x7 Live Chat & Phone Support

    • enterprise: true
  • Native Windows, MacOS and Linux desktop apps

    • enterprise: true
  • Native mobile apps for iOS and Android

    • enterprise: true
  • Port existing phone numbers or purchase new ones (DID)

    • enterprise: true
  • Toll free numbers

    • enterprise: true
  • Phone extension number

    • enterprise: true
  • Voicemail with transcription

    • enterprise: true
  • Unlimited auto attendants/IVR

    • enterprise: true
  • Dial by name directory

    • enterprise: true
  • Automatic call distribution groups (ACD) with call queueing

    • enterprise: true
  • Barge/Monitor/Whisper/Takeover

    • enterprise: true
  • Holiday and business hours routing

    • enterprise: true
  • 3-Way ad hoc conference calls

    • enterprise: true
  • Call recording

    • enterprise: true
  • Configurable anonymous and specified call blocking

    • enterprise: true
  • Emergency calling

    • enterprise: true
  • Nomadic E911 addressing (US and Canada) -

    • enterprise: true
  • Emergency response center

    • enterprise: true
  • Shared line appearance/delegation

    • enterprise: true
  • Call handoff between devices

    • enterprise: true
  • Call park

    • enterprise: true
  • End-to-end encryption for Zoom Phone

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Zero-touch provisioning of phones

    • enterprise: true
  • Mix types of plans in an account

    • enterprise: true
  • Real time reporting and quality dashboards

    • enterprise: true
  • Support for virtual desktop (VDI) environment

    • enterprise: true
  • Bring your own carrier support

    • enterprise: true
  • SMS & MMS

    • enterprise: true
  • Push-to-Talk

    • enterprise: true
  • Online Fax

    • pro: false
    • business: false

Scheduler

Zoom Scheduler optimizes scheduling by sharing your availability for others to conveniently book appointments. Works seamlessly with your Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365.

Whiteboard

Clips

Effortlessly create, edit, and share short videos. Stored clips are easily discoverable, boosting engagement.

  • Custom Avatars

    • basic: 1 minute per lifetime
    • business: 3 minutes per month
    • enterprise: 3 minutes per month
    • pro: 3 minutes per month

AI Productivity Suite

Automate your writing, analysis, and workflows across Canvas, Sheets, Slides, and Paper.

  • Version History

    • basic: 7 days
    • pro: Access to all version history
    • business: Access to all version history
    • enterprise: Access to all version history
  • Attachment Size

    • basic: 10 MB
    • pro: 1 GB
    • business: 1 GB
    • enterprise: 1 GB
  • Template sharing

    • basic: false
    • pro: true
    • business: true
    • enterprise: true
  • Template library

    • basic: Limited
    • pro: Advanced
    • business: Advanced
    • enterprise: Advanced
  • Canvas rows per data table

    • basic: 1,000
    • pro: 20,000+
    • business: 20,000+
    • enterprise: 20,000+
  • APIs & integrations

    • basic: Low rate limits See rates
    • pro: High rate limits See rates
    • business: High rate limits See rates
    • enterprise: High rate limits See rates
  • Advanced security

    • basic: false
    • pro: Audit logs and data retention policy
    • business: Audit logs and data retention policy
    • enterprise: Audit logs and data retention policy
  • Admin controls

    • basic: Basic
    • pro: Advanced with public site management and analytics dashboards
    • business: Advanced with public site management and analytics dashboards
    • enterprise: Advanced with public site management and analytics dashboards

Mail

  • Client

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Service

    • pro: true
    • business: true
    • enterprise: true
  • Custom Mail Domain

    • business: true
    • enterprise: true

Calendar

  • Client

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Service

    • pro: true
    • business: true
    • enterprise: true

Tasks

Stay on top of action items and complete them on time with an AI-first solution that provides task recommendations based on conversations and meeting summaries in Zoom Workplace.

Workflow Automation

Zoom Workflow Automation streamlines work, integrates with third-party apps, and leverages AI features to provide actionable insights. Enjoy unlimited runs for a limited time—pricing and terms are subject to change after the promotional period.

Hub

Stay organized and move faster with a centralized, AI-first hub for your Zoom files and productivity tools. Search smarter and get instant answers with AI Companion to access content across Canvas, Whiteboard, Clips, and more.

Webinars

Rooms

Workspace Reservation

Visitor Management

Cloud Storage

Technical Support

  • Knowledge Base

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Zoom Community

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Zoom Virtual Agent for Chat and Phone

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Live Chat Support

    • pro: Accounts with subscriptions over $10 USD/month
    • business: Accounts with subscriptions over $10 USD/month
    • enterprise: Accounts with subscriptions over $10 USD/month
  • Live Phone Support

    • pro: Accounts with subscriptions over $200 USD/month
    • business: Accounts with subscriptions over $200 USD/month
    • enterprise: Accounts with subscriptions over $200 USD/month

Essential Apps

Translated Captions

Workplace Integrations

  • Microsoft

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Google

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Salesforce

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • ServiceNow

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Hubspot

    • basic: true
    • pro: true
    • business: true
    • enterprise: true

Security and Compliance

  • End-to-end encryption for Zoom Meetings

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Enterprise-grade security features

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Encryption by Default

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • GDPR control

    • basic: true
    • pro: true
    • business: true
    • enterprise: true
  • Single sign-on via SAML 2.0

    • business: true
    • enterprise: true

Advanced Security Features

  • Archiving API

    • basic: false
    • pro: false
    • business: true
    • enterprise: true
  • DLP API

    • basic: false
    • pro: false
    • business: true
    • enterprise: true
  • Info Barriers

    • basic: false
    • pro: false
    • business: true
    • enterprise: true
  • Chat Etiquette

    • basic: false
    • pro: false
    • business: true
    • enterprise: true
  • Regional Data Centers

    • basic: false
    • pro: true
    • business: true
    • enterprise: true
  • Zoom Compliance Manager

    • basic: false
    • pro: false
    • business: false
    • enterprise: Paid Option
  • End-to-End Encryption

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Cryptographic Boundary

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Virtual Desktop (VDI)

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Customer Managed Key

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • GPO/MSI Policies

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Mass Deployment (MSI)

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Network Test Tool (NTT)

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Dashboards

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Zoom Mesh

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Zoom Phone Survivability

    • basic: false
    • pro: false
    • business: false
    • enterprise: true
  • Zoom Meeting Survivability

    • basic: false
    • pro: false
    • business: false
    • enterprise: true

FAQ

What is a Licensed user and what is a Participant?

A licensed user has either a free or paid meeting license and can schedule meetings with participants based on the capacity their plan allows. A Participant is an invitee in a meeting scheduled by someone with a meeting license. A Participant does not require a Zoom account nor license in order to join a meeting and can join for free. Participants can join a meeting from their phone, desktop, mobile and tablet devices.

How many participants can join the meeting?

All plans allow up to 100 participants by default in each meeting (up to 1,000 with Large Meeting add-on).

How many people can use one Zoom Meetings license?

A licensed user can host an unlimited number of meetings. However if multiple users have the need to schedule separate meetings, you will need additional meeting licenses per each user.

What is the difference between the Zoom Basic and Zoom Pro plans?

With a Basic Plan, you can use a wide range of Zoom products for free and stay connected for up to 40 minutes per meeting. With a Pro plan, you'll receive free premium Essential Apps for 1 year (terms apply) and more advanced features for as long as 30 hours per meeting. See the full plan comparison before you decide which plan works for you.

What is the difference between Zoom Rooms and Zoom Meetings?

Zoom Meetings (mobile and desktop client): This is what users use day to day to join meetings from their personal or work computer or mobile device. Zoom Meeting is a desktop application and smartphone app designed for a user account on user-assigned devices (such as your mobile device, tablet, or desktop). The device that the Zoom Meeting app lives on is not designed to be a shared resource, it's tied to an individual. Zoom Meetings resides along with a user’s other applications (e.g. email, calendar, photos, etc on their device). So with Zoom Meetings, it's really the user's Zoom environment and profile. For example, Zoom Meeting will include the user's chat groups, 1:1 chat messages, starred contacts list, Zoom Phone number, call history, and other user-level settings and information.

A part of Zoom Meetings is Zoom for Home. Zoom for Home allows any Zoom user to deploy a personal collaboration device for video conferencing, phone calls, interactive whiteboarding, and annotation. Unlike a mobile device, tablet, or laptop which runs the Zoom application (one of many applications), Zoom for Home works on a dedicated personal device that only runs the Zoom software.

Zoom Rooms: Zoom Rooms is designed to run on hardware and appliances as a dedicated meeting environment for shared spaces (such as conference rooms), and ideal for group collaboration. Zoom Rooms is a dedicated, shared environment for communications and collaboration with a single consistent interface. This means that users know it will always work the same way regardless of which room they walk into, minimizing user error (very important when you think about meeting rooms that are shared among many different employees and their varying technical levels). Users can schedule the room using room booking tools and join their meetings with one tap. Taking Zoom Rooms outside the traditional conference room, Zoom Rooms can be deployed into open spaces as video-enabled interactive whiteboards, and even provide value add services such as digital signage, for corporate communications and branding, and room schedulers, for room booking management.

Zoom Rooms are IT-managed resources that are designed to be the only application up and running on a system. It’s also tied to a calendar resource that’s bookable by others. Zoom Rooms can leverage a variety of display, compute, audio, camera, capture, room control and touch display controller devices to join and manage meetings with integrated HD audio and video. This means that Zoom Rooms audio and video experiences can be easily deployed for phone booths, focus rooms, and huddle rooms, and customized for large boardrooms, broadcast studios, and custom training rooms.

All in all, Zoom Meetings (mobile and desktop client) and Zoom Rooms work together to greater emphasize that they are both a part of one interconnected platform, Zoom.

What is the difference between an Audio Plan and Zoom Phone?

Zoom Phone is a cloud phone solution that provides integrated PBX features. Zoom Meeting audio plans enable PSTN dial-in/out access to meetings only.

What payment methods do you accept?

Zoom accepts credit card, PayPal, and other mobile wallet and bank payment methods which may vary based on eligibility (ie. browser or country). For more information, please visit our support article.

Can I pay quarterly or for more than a year up-front?

In most cases, Zoom allows for additional billing cadences such as quarterly. Zoom offers pre-paid packages in 1, 2, and 3-year increments. Please Contact Sales for pricing.

Do you charge sales or consumption taxes or VAT?

Zoom Services are available to both Business and Personal customers globally. Whether indirect taxes (e.g. sales tax, VAT, GST, or comparable consumption taxes) are charged will depend on jurisdictional tax law, your exemption status, ‘Sold To’ address and the Zoom Services purchased. If your online order includes indirect taxes, you will see the tax amount applied in your shopping cart after the billing step and before checkout is complete.

How does the subscription service work? Can I cancel my subscription?

Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.

Where can I find a Zoom W-9 for my business?

If your business requires service providers to have a W-9 form on file for tax records, you can find a copy of Zoom's W-9 here.

Where can I find Zoom's Terms of Service?

Zoom's Terms of Service can be found in our trust center.

How does Zoom keep the product secure?

Securing your Zoom Meetings can start before your event even begins, with a robust set of pre-meeting features, including Waiting Rooms, Join by Domain, and Passcodes. Zoom also has controls at your fingertips to ensure your meetings are secure and disruption-free. Zoom takes care to ensure your data is secure at all times using learn more about our privacy and security features in our trust center.

How does Zoom support non-profits?

Zoom offers verified nonprofit organizations worldwide a 50% discount on Zoom Workplace Pro, Workplace Business, Webinars and Large Meetings. For further details and to see if your nonprofit is eligible, please visit our Zoom Cares page.

For US non-profit organizations eligible for a sales tax exemption, follow the support guide to submit your exemption certificate. Some certificates may need manual review and result in initial tax charges, but once approved, any applicable taxes paid will be refunded to your original payment method.

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