I bought a BTS LightStick V4
I bought a BTS LightStick V4, and it wasn't authentic. StockX sent me a replica. So, as soon as it arrived, I returned it.
Reply from StockX
Hi there, Rafaella.
Thanks for sharing your feedback! We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
Our verification team maintains a robust database with millions of proprietary data points gathered from our years of experience in the field. These insights come from our product experts around the world.
There are many indicators that we use to spot inconsistencies. Our verification team is tracking these differences regularly to ensure they know exactly what to look for in a game that is changing daily.
However, in the case you find inconsistencies in the item you receive, we have our Buyer Promise form (https://stockx.com/help/contact/buyer-promise), which helps us to ensure that we do our best to sort out any issue with the product that is sent to you.
Thank you for sharing your experience with us!
Best regards,
StockX