Shakeema D

I booked a flight with Frontier back in March 2026 for a flight on July 6, 2026. The flight was canceled, no explanation was given. Frontier never offered to rebook my flight. Options was a refund that would take 7-10 business days or a travel credit. I accepted the travel credit because I needed to get home. The next flight out was July 9th. I booked the flight and applied the travel credit, it wasn't enough to cover my flight charges. Frontier would not match it stating because I bought my tickets back in March they were cheaper and now more expensive so I had to cover the difference. I spoke with a Frontier supervisor who did everything in his power to not help me. All of my phone conversations with Frontier were recorded on my end. I had to pay$190 to get the flight booked. On July 9th I'm at the airport to find out 2 hours after I had been there the flight was canceled. Again, no explanation to why. A rebook for the flight again not offered and this time I didn't accept the travel credit I wanted a full refund. I had to catch a taxi from the airport to the bus stop. The bus for my daughter and I back to where I was staying. I was stuck in New York until the July 13th when I rented and car and had to drive 16 hours to get home. Frontier is denying covering my out of pocket expenses stating the cancelation was out of their control. How do I know that? We were never told why either of the flights were canceled. They never offered to rebook any of the flights. Then I'm told that the travel credit cannot be refunded to my credit card. I'm never flying with Frontier again! So I don't need the travel credit. I financially am in a struggle due to the amount of money I had to spend after the canceled flight to get home. The rental, gas and tolls, food, lost wages, taxi and bus transportation. This is a result of Frontier canceling the flights and failing to tell their customers why. They do this so they can claim it was out of their control. But how can customers judge that? We were never told a reason. I filed a complaint with the Department of Transportation and Frontier stated that on good faith they would issue me a refund for the travel credit but that's it. The rest isn't their fault. The response they gave was total bullcrap. On their website it states that if you are held or delayed on the plane and hour or longer that they would offer food and water to its customers. That's a total lie. I sat on a Frontier plane at Atlanta International Airport for 3 hours and we were offered nothing! Now if that's policy as they claim why was it not followed then. This is by far the worst airline out there! They should have canceled Frontier and kept Spirit Airline.