Marley Marl

Terrible service. Paid, order confirmed, but only to be cancelled 32 mins later, just when I thought I was about to receive my order.

I purchased pillows from Soul Snooze and I’m very happy with them. The shipping was also very fast. Overall, I’m very satisfied with my purchase.

I purchased two rattan chairs from Furnicher and I’m really happy with my purchase. The chairs look great and feel sturdy.

Initially, one of the chairs arrived with a tiny missing part (the floor protector). However, customer service was very quick to respond and offered a solution right away. The issue was resolved smoothly, which I really appreciated.

Overall, a great experience and I’m very pleased with both the product and the service.

Very disappointing experience instead of helping a paying customer, they shifted the burden onto me to deal with a poorly rated courier.

On March 16th I spent €59 on an order that stopped updating for 8 days after clearing customs. After contacting customer service, they replaced the order. However, the replacement shipment was later marked as “delivered to mailbox” by their courier, Peddler, even though I never received it in my mailbox.

Customer service then told me to check with my neighbors. I live in an apartment building with centralized mailboxes, and the package size makes it impossible for it to fit into a mailbox in the Netherlands. Expecting customers to go door-to-door asking neighbors if they have their package is unreasonable.

Urban Outfitters in an email today ultimately told me I have to sort this out with the courier myself. This is unacceptable. The courier was chosen by Urban Outfitters, not me, and it should be their responsibility to resolve delivery issues with their shipping partners.

Had a disappointing experience with MrFix due to a lack of transparency in communication and billing.

I requested a contractor and was informed that a contractor (one person) would come to assemble my wardrobe. However, on the day two contractors arrived without this ever being communicated to me beforehand. This is important because it directly affects the cost of the service.

The contractors also arrived one hour late to our scheduled appointment and spent 2 hours 20 minutes assembling the wardrobe. Later that day I received an invoice charging 4.5 hours, which the company justified by saying that two people were working and therefore the time was doubled.

The problem is that I was never informed that two contractors would be coming (I was only told that a contractor by this name would come to do the job). Had this been communicated in advance, I would have had the opportunity to approve or decline the additional cost.

Clients should be clearly informed beforehand about how many workers will attend a job and how the billing will be calculated. Transparency is essential in any professional service.

Very dissatisfied with the overall experience here, whole thing felt like a scam!