We had a wonderful 11 day tout of…
We had a wonderful 11 day tout of France that ended horribly with the WORST service I’ve ever encountered in my 61 years. That’s saying something as I have traveled to 23 countries, most multiple times. I lived in Japan and Hawaii having to travel back and forth to the US frequently.
We had a 9:50 minute flight from Paris to Salt Lake City that was great. Once we arrived state side it all were sideways. Actually before we landed my wife received multiple text indicting there were going to be delays. After the fourth we knew Delta has zero interest in their customer service. In the end there were at least 7 time changes and our gate was LITERALLY changed to the total opposite side of the terminal just minutes after my wife received a food voucher. We ordered a pizza as that was all the voucher cover but as DELTA jerked us around and moved the departure gate to the complete opposite side of the terminal we never received our meal. Then when we did hustle across the entire terminal the flight was once again delayed. The 1:50 minute flight was delayed 6.5 hours. We boarded one plane completely at about the four hour mark only to sit on the plane for 45 minutes and then the pilot told us the plane was not fixed and we had to debark. 2.5 hours later when we boarded the final plane this pilot admitted over the intercom his dinner was interrupted when DELTA called him and asked if he could pilot the flight. That is evidence DELTA not only knew our plane had mechanical issues but the didn’t even have a pilot to fly our plane. To me that shows management is so incompetent the cannot handle what I am sure is a regular occurrence and that the customers are cattle. As Americans are sheep I am sure no one else will complain so the piss poor service will continue. DELTA will continue their abysmal service and collect their revenue while abusing their customers. If you have not figured it out yet, we will NEVER fly with DELTA or any of its affiliated line again. Every person on that fly should
Led at a minimum have received a refund or another ticket for a future flight. It’s VERY clear DELTA had NO REGARD FOR THEIR CUSTOMERS TIME. I’ve reached out to my political representatives fully aware they fly chartered planes, do not witness this mistreatment by the airlines and therefore have zero intention of holding airlines to account. Our experience is mild in comparison to what I’ve heard and seen in the media. What has become clear is the American public are sheep and ENABLE the poor airline performance by meekly and passively accepting the unacceptable.