NG

Nicholas Gooding

Spain

Reviews

Review of Allzone

Rated 1 out of 5 stars

What a shit company

What a shit company, cancelled the order that never turned up!! SEQURA the finance company are still trying to take money from my account!!
Allzone have admitted to me that they will repay the money already paid but have not told the loan company!!! Lots of phone calls with SEQURA they have an independent dept working to refund customers!!! SO THEY SAY!!
DONOT DO ANY BUSINESS WITH EITHER ALLZONE OR SEQURA!!! 132833853

June 18, 2025
Unprompted review

Reply from Allzone

Desde Allzone, estaremos encantados de poder ayudarle a resolver su incidencia. Para ello, es imprescindible que nos facilite el número o ID de su pedido.

Dado que Trustpilot no ha marcado esta reseña como verificada, no disponemos de manera directa de los datos necesarios para comprobar que se trata de una compra real. Si puede proporcionarnos dicha información, estaremos encantados de verificar su caso y ofrecerle una actualización precisa sobre el estado de su pedido.

Quedamos a su disposición para ayudarle.

Review of SeQura

Rated 1 out of 5 stars

Not doing what you promised!!!!!!!!!

I have been waiting for over a month now for a refund after being let down by Allzone! I have followed the instructions give by both Allzone and Sequra, they have all the relevant documents to say that Allzone has cancelled the order and that a refund is authorised but even after a telefone conversation to Sequra they still will not refund the monies already paid! You have the documents, I’ve done what you instructed me to do via the telephone call! Now where’s the refund! UPDATE!!!!!!
11/10/2025 STILL WAITING FOR BOTH PARTIES TO SORT THEMSELVES OUT. NO MONEY, NO SATISFACTION, NO IPHONE, KEEP TRYING TO TAKE MONEY FROM MY ACCOUNT BIENG TOLD IF I DONT PAY THEY WILL TAKE IT FURTHER 😂😂😂 BRING IT ON!!!!!!

August 21, 2025
Unprompted review

Reply from SeQura

Hola Nicholas,

Lamentamos los inconvenientes que has tenido con tu compra.

Hemos revisado tu expediente y vemos que ya has contactado con nuestro departamento de atención al cliente para comunicarnos la incidencia.

Si te has comunicado con la tienda, necesitamos que contactes con nosotros aportándonos los detalles de la incidencia para que podamos iniciar la mediación.

Puedes comunicarte con nosotros llamándonos al teléfono 931 760 008 (L-V de 9h-14h y de 15h a 18h) o enviarnos un email a clientes@sequra.es

Un saludo,