The worst bus experience I ever had
My trip was Copenhagen (Kastrup airport) to Gothenburg on the 18th of June.
The bus was late we contacted the office and they said it was stuck in traffic and that we should wait.
One hour passed and no bus showed up I called again and the response I got was that I missed the bus and that it was already on it's way in Sweden. For context I had been in the bus stop 2 hours prior due to my flight arriving early.
I asked every single person around and 7 of them had been waiting for the same bus with me. I asked the customer care agent on the phone to explain how 8 people missed the same bus, and if she could confirm how many tickets from the bookings in kastrup could she see as checked in the bus and she claimed there was a technical problem and she could not confirm but she insisted the bus had passed with a small delay.
Very bad experience. Very rude customer support. No refunds, no care for their customers, no solutions provided.
Do not use this company!!!
Reply from Bus4you
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered during your trip from Copenhagen (Kastrup Airport) to Gothenburg on June 18th.
Your feedback about the customer service interaction is also being taken seriously, and we’ll follow up internally to ensure our team handles such situations with more clarity and care.
If you haven’t already, please contact our customer service via email, with your booking details so we can properly assess your situation and explore possible solutions.
We sincerely apologize for the inconvenience and disappointment caused. Your feedback helps us improve, and we hope to regain your trust in the future.