OENKO got me for my money
return policy is very bad and restrictive. Opened one item and knew it would not fit so knew they advertized 30 day money back guarantee on the social media platform but their refund policy states something completely different.
1. Eligibility
Return window: 14 days from the carrier-confirmed delivery date.
Condition: Items must be unworn, unwashed, unopened, with all original packaging, hygiene seals, tags, and inserts intact.
Proof of purchase: Order number or receipt required.
Non-returnable: Any item that has been opened, tried on, worn, washed, or is missing original packaging/seals.
2. Size Exchange (One-Time Only)
We offer a free, one-time size exchange for the same product and color within 14 days, as long as the item is unopened and meets all eligibility criteria.
What “free” covers: We cover the shipping cost to send the replacement size to you once your unopened item is received, inspected, and approved.
What you cover: You are responsible for shipping the unopened item back to us (trackable method recommended).
Limit: One size exchange per order line item.
Bundles & promotions (e.g., “Buy 1, Get 2 Free”): Exchanges must be like-for-like (same pack contents) and cannot be split or partially exchanged.
If your exchange is not accepted (for example, the returned item arrives opened or used), you may have it shipped back to you at your cost. If declined, we may safely dispose of the item.
The problem is that the product comes in a sealed bag and the only way to check the product is to open the sealed bag which makes the item non-returnable by their policy. (catch 22). It also states that all items must be returned so even though the other items have not been opened the customer cannot return them either.
I ordered the item on the 21st of March and had to request a shipping status on May 1st because no shipping information had been provided and the response was that they had run out of product but sent an updated status on shipping but basically when I checked it stated a shipping label had been created and was awaiting pick up by the carrier. On May 5th I sent an SMS message stating "I placed an order (27926) on April 21st and it is yet to be shipped. Please cancel the order and refund my $56.80 back into my account." I did not get a response to my message so on the 6th of May I filed a dispute with my financial institute. Oenko never responded to my message but did provide tracking information to my financial institute so the case was closed.
Don't buy from this company because their return policy will not allow you to return the product as it is sealed and even though you do not do anything other than open 1 item to check the size you cannot return any of the items based on their return policy, Buyer beware
April 21, 2026
Unprompted review