Steve Gerry

As anyone of a certain age will tell you, customer service isn’t like it used to be. We’ve had to get used to endless queuing on the line; eventually talking to someone who often has difficulty in understanding English and ultimately having to accept a less than satisfactory outcome etc.
But hold on a minute! I’ve just had a completely different, first class experience.
I spoke with Imogen at Zeus about my recently acquired Zeus sleep device, which I had purchased to help counter my persistent sleep apnoea. We had agreed a video call timeslot and spoke for fully thirty minutes as I ran through a series of questions that I had accumulated since buying the device. Imogen answered every one thoroughly, in a relaxed manner and I ended our conversation completely satisfied.
Well done Imogen and well done Zeus for allowing your knowledgeable staff the time to deliver a first class service. I’m more than really impressed with you and will strongly encourage anyone I know who suffers from severe snoring or sleep apnoea to give your device a try. Thank you and keep up the great work.

This was the first time that I had sold a property in over thirty years. Much has changed since then, particularly with regard to technology, but customer service still remains of paramount importance.

To judge Lang Town & Country, let me start by posing the basic question, ‘What are you looking for from an estate agent’? Personally, I was looking for:
- Competitive pricing for their services;
- Professionalism, expertise and sound advice;
- Successful marketing of the property;
- Vetted viewings to avoid time wasters ultimately leading to an acceptable offer/sale;
- All conducted with minimum inconvenience and bother to myself.

Lang Town & Country provided all of this and a lot more. They sold my property (subject to contract) within a week of releasing it on to the market and secured a price £5k above its initial valuation due to popular demand.
Throughout the sales process, all my interactions with the office were dealt with in a competent, timely and friendly manner.

After the sale had been provisionally agreed, I was kept abreast of updates and developments through the services of an online third party called ‘Complete ASAP’ using their Hoowla App. Inevitably, there was some duplication and overlap with updates coming from my solicitor, but I’d rather have too much communication than not enough.

To conclude, from my personal experiences, I wouldn’t hesitate to recommend Lang Town & Country to any prospective house seller in the locality. They certainly exceeded my expectations and, most importantly, sold the property which is the ultimate test for any agency.