Zed

Most of the time no data available. We were 3 people with 3 different esim and this one was the worse

So far good. I used the card in many different palace, online and also other countries, in Euro and other currencies, till now everything went smoothly.

Recently Otto changed its payment system. My old credit was not usable anymore. I had to pay my last purchase twice as my new payment was also added to the old credit! Since then I am trying to get my money back. They promised that I will get it in few days which became a month! Then I contacted again after a month, and this time the promise was for 5 weeks :D.

I personally think they are making benefit from credits of customers.

We had a flight to London over the weekend. Both flights were on time, and very smooth.

They cancelled my flight 3 weeks before departure. They sent an email to say I can only get wizz credit instead of refund. I accepted and they confirmed that I get the credit, but this never happened, now it is about one month. There is no way to contact them, the email are from no-reply senders, there is a chat bot on app which is not helpful, and a phone line which charges 2 euro per minutes! probably to disappoint passengers from getting their refund. I am going to complain to Aviation ADR.

Lovely experience. Highly recommended. We booked online a week before the trip. It was well organized, waiting time around 5 minutes. Blankets were provided and the seats were comfy and big enough.

Very useful and reliable especially when trains are on strike! This company saved us :)

We traveled to UK for a weekend. The trains were on strike. However, they sold us tickets (on site) for replacement buses, which was one hour later. We waited where they said the replacement bus stops, but after 1 hour there was only a crowd of people there, all with tickets. No bus came!! After lots of confusion and anger, a lady from a bus company helped us. She called a couple of contacts and announced that we have to wait another hour!!!! They are indeed irresponsible. They did it without any info and update.

I contacted booking.com via chat to rebook my flight, which was rescheduled by the airline. I could not believe that i managed to rebook only via chat. I hade a couple of other good experience with booking.com costumer service in hotel related fraud and compensations, but this was my first flight. After the airline informed me that I only can rebook via the agency i booked from, I was very disappointed that it may not work. But their chat was so efficient and prompt.

Lufthansa changes the flights recently so often and they even do not inform the passenger. We were 3 people booked a flight, two of us via third party and one direct from Lufthansa, we were informed only by third parties. Only 2 months before our trip, the schedule changed for the third time! and we had to change the whole planning. The rebooking for two of us (including the one with direct booking) was not possible online and we had to contact the costumer service. The two star is for the online customer service, we could rebook with online chat, although it took around 1 hour, at least we did not need to pay for phone calls, or listening to music on phones!

complicated and difficult to make an order, I gave up and did it via third party

I like luxair. The plane was a bit small and noisy, but ok for a 2 h flight. beverages and sandwitches were also served

Not as chip as before, but on time with good planes. No complain :)

DHL express is a very complicated order, I could not make an order via DHL website, it needed a lot of unnecessary info that I did not have, I i was making the order to pick up from another country to myself. Jumingo on the other hand was very simple and clear, easy payment and tracking steps. It took only 24 ours door to door from Spain to Germany