Consumer

I am incredibly disappointed with this company. They claim to be a reputable business, but their customer service is a complete joke.
I placed Order #BEST9015 and encountered an issue. I reached out to their support team with a straightforward question, expecting a professional response. Instead, I have been met with total silence and absolutely no action.
I have given this company more than enough time and opportunity to sort out my issue, but they clearly do not care about their customers once they have taken their money.
Save yourself the hassle and take your business elsewhere. I certainly will not be purchasing from them ever again.

I’ve now purchased from Best Vintage Wholesale twice, and I couldn’t be happier. The delivery is incredibly fast — next day both times — and the quality is exactly as described, if not better. I honestly can’t fault them at all. Excellent service from start to finish. I’ll definitely be back to order more!

I recently placed an order with CAPS Apparel, but the initial experience was disappointing due to poor transparency on returns and hidden extra costs.
The return and refund policies weren’t clearly explained or visible at checkout/product pages—especially the fact that returns must be sent back to the Netherlands (their base in Amsterdam), involving international shipping from the UK, plus potential import taxes/duties on the returning parcel post-Brexit. I faced paying for international shipping to Holland, with those costs on top of possible customs fees, making the return far more expensive and complicated than anticipated. Had these details—particularly the international return address, associated shipping/import costs, limitations, and post-Brexit implications—been transparently outlined upfront, I almost certainly wouldn’t have placed the order, given the total price and hassle involved.
The lack of clear communication turned what should have been a simple process into a frustrating one at first. For customers in the UK or other non-EU countries, better visibility on these extra fees and the return destination would prevent surprises and allow informed decisions.
That said, after I raised my concerns, CAPS Apparel offered me a full refund of the total amount paid and told me to keep the caps (no return required). This resolved the issue satisfactorily on my end.
I still strongly suggest CAPS Apparel updates their return policy page and checkout information to explicitly state that returns must be shipped to the Netherlands, potentially incurring international shipping fees and customs/duties for customers outside the EU (like in the UK), to avoid similar issues for future buyers.
I hope this feedback helps improve things. With clearer policies, I’d be open to recommending them, especially given the positive resolution

I have never experienced customer service so bad. I made my order on the 5th November with an estimated delivery date of 8-12th December, which over Christmas you may expect late deliveries. I have had two deliveries booked in only to be cancelled on the day with no explanation. Any attempt to contact customer service is like taking to a wall, it is also saying the two side units have been delivered which isn’t true. Very poor.

Advertised tickets for Dortmund v Newcastle in champion league as away section, when got to ground this was not the case and we had been miss sold tickets in home section. They offered no apologies for this.